Executive Performance Summary

  • Revenue: ₹759.6 Cr, decreased 2.0% QoQ from ₹775.1 Cr in Q1 FY27 and decreased 0.6% YoY from ₹764.2 Cr in Q2 FY26
  • H1 FY27 Revenue: ₹1,534.7 Cr, increased 2.3% YoY from ₹1,500.0 Cr in H1 FY26
  • EBITDA: ₹78.8 Cr, increased 2.5% QoQ from ₹76.9 Cr in Q1 FY27 but decreased 7.5% YoY from ₹85.2 Cr in Q2 FY26
  • EBITDA Margin: 10.4%, expanded 45 bps QoQ from 9.9% but declined 78 bps YoY from 11.1%
  • Reported PAT: ₹8.9 Cr, surged 204.0% QoQ from ₹2.9 Cr and increased 223.8% YoY from ₹2.8 Cr
  • Reported PAT Margin: 1.2%, expanded 80 bps both QoQ and YoY
  • Adjusted PAT: ₹8.9 Cr (same as reported PAT for Q2 FY27), decreased 46.4% YoY from ₹16.7 Cr in Q2 FY26

Segment Performance

Revenue by Business Segment

  • BPM Revenue: ₹516.1 Cr (67.9% of total), decreased 4.0% QoQ and 3.7% YoY
  • Tech & Digital Revenue: ₹243.6 Cr (32.1% of total), increased 2.6% QoQ and 6.6% YoY

EBITDA by Business Segment (excluding unallocated corporate costs)

  • BPM EBITDA: ₹70.2 Cr (13.6% margin), declined 54 bps QoQ and 177 bps YoY
  • Tech & Digital EBITDA: ₹27.1 Cr (11.1% margin), expanded 315 bps QoQ and 176 bps YoY
  • Total Segment EBITDA: ₹97.3 Cr (12.8% margin), expanded 55 bps QoQ but declined 77 bps YoY

Geographic Revenue Mix

  • Domestic: ₹437 Cr (57.5%)
  • International: ₹323 Cr (42.5%), increased 13.5% YoY

Vertical Revenue Mix

  • BFS: 38%
  • Insurance: 14%
  • MEU (Manufacturing, Energy & Utilities): 9%
  • Healthcare: 4%
  • FGT (Fast Growth Tech): 7%
  • Others: 21%

Client Concentration

  • Top 10 clients: 42%
  • Clients 11-20: 10%
  • Clients 21-30: 17%
  • Others: 21%

AI Business Performance

  • AI-led Revenue: ₹400.0 Cr, increased 95% QoQ from ₹205 Cr in Q1 FY27
  • AI-led PAT: ₹30.5 Cr, increased 103% QoQ from ₹15 Cr in Q1 FY27
  • GenAI MVP Builds: 14 across 13 industries in Q2 FY27

Operational Highlights

AI embedded across client operations with measurable results:

  • US Consumer Lender: AI-led collections, customer services, background verification with conversational bots, fraud detection
  • US Healthcare Provider Group: AI-led pre-authorization, medical coding, denial prediction, compliance
  • Global Reinsurance Group: Multi-LLM agentic AI platform for customer intelligence, risk assurance, premium advisory
  • AI Systems Integrator: FDEs discovered AI use cases and built MVPs on AWS Bedrock platform
  • Global Speciality Insurer: Agentic BOTs standardized 100+ diverse file layouts, accelerating underwriting at 10x speed
  • US Property Insurer: Cognitive AI intelligence with agentic assistant achieving 100% insurer control on delegation
  • US Speciality Insurer: AI-native audit platform with 100% answer citation and permission scoping
  • Global Truck Manufacturer: AI-predictive maintenance reducing customer losses from unplanned workshop visits

Organizational Structure

New Operating Model: 5 business units serving 2 markets

Leadership Team:

  • CEO & Executive Director: Harigovind Krishnasamy (25+ years experience, ex-Alvarez & Marsal, Firstsource, HCL Tech, Capgemini)
  • CFO: Ruchi Ahluwalia (21+ years experience, ex-Matrimony.com, Embibe/Reliance Jio, Vedanta)
  • COO: Bireswar Singh (25+ years experience, ex-EY, Zeiss, Eaton)
  • Chief Sales and Growth Officer – International Markets: Mohammed Imran (25+ years experience, ex-TaskUs, Teleperformance, IBM)
  • Chief Sales and Growth Officer – India, Middle East & SEA: [Name not provided] (27+ years experience, ex-Teleperformance, IGT Solutions, ISON Group Africa)
  • Canada Head: Sandeep Malhotra (25+ years experience, ex-PWC)
  • Global Service line leader: Natarajan Laxsmanan (25+ years experience, ex-Coforge, Birlasoft, HCL Tech)
  • CEO Alldigi Tech: [Name not provided] (25+ years experience, ex-Accenture, Alight, Wipro)

AI Centers:

  • AI Lab – Bangalore
  • AI CoE – Coimbatore
  • Global Platforms – Chennai (EXM), Bangalore & Toronto (IIP)

Balance Sheet Position (as of September 30, 2026)

  • Total Assets: ₹1,954 Cr (decreased from ₹2,036 Cr as of March 31, 2026)
  • PPE, CWIP and Other intangibles: ₹242 Cr
  • Right-of-use assets: ₹394 Cr
  • Goodwill: ₹224 Cr
  • Trade receivables and Unbilled: ₹695 Cr
  • Cash and cash equivalents: ₹125 Cr
  • Total Equity: ₹923 Cr
  • Total Borrowings: ₹75 Cr (Non-current: ₹4 Cr, Current: ₹71 Cr)
  • Lease liabilities: ₹430 Cr (Non-current: ₹306 Cr, Current: ₹124 Cr)
  • Net Cash: ₹76 Cr (calculated as cash and cash equivalents less total borrowings)
  • DSO: 84 days (Billed: 53 days, Unbilled: 31 days)

Cash Flow Statement (H1 FY27)

  • Cash from operating activities: ₹51 Cr
  • Cash used in investing activities: ₹(21) Cr (Capex net: ₹(54) Cr)
  • Cash used in financing activities: ₹(103) Cr (Lease repayments: ₹(85) Cr)
  • Net decrease in cash: ₹(73) Cr
  • Opening cash balance: ₹193 Cr
  • Closing cash balance: ₹121 Cr

Income Statement Details

  • Employee benefits expense: ₹569 Cr in Q2 FY27 (₹583 Cr in Q1 FY27)
  • Other expenses: ₹112 Cr in Q2 FY27 (₹115 Cr in Q1 FY27)
  • Depreciation & amortisation: ₹55 Cr in Q2 FY27
  • Finance Cost: ₹15 Cr in Q2 FY27
  • Other Income: ₹(5) Cr in Q2 FY27
  • Tax: ₹5 Cr in Q2 FY27

Investor Relations Contacts

  • Rajesh Lachhani: Head of M&A & IR (Rajesh.Lachhani@digitide.com, Investorrelations@digitide.com)
  • Apurva Pandey: Deputy Manager - M&A & IR (Apurva.Pandey@digitide.com)