Fusion CX Limited announced its unaudited consolidated financial results for the second quarter and half year ended September 30, 2026, pursuant to Regulation 30 of SEBI Listing Regulations.

Q2 FY27 Financial Performance

  • Revenue from operations: INR 5,253 million, representing 22.1% year-over-year growth
  • EBITDA: INR 976 million, with 15.2% YoY growth and EBITDA margin of 18.6%
  • Profit After Tax (PAT): INR 586 million, with 31.3% YoY growth and PAT margin of 11.2%
  • Diluted EPS: INR 4.60, representing 30.7% YoY growth

Revenue Mix by Verticals (Q2 FY27)

  • Telecom and utilities: 39.2% of revenues
  • High-Tech, Travel and Others (HTT): 16.1% of revenues
  • BFSI: 18.2% of revenues
  • Retail: 12.0% of revenues
  • Healthcare and life sciences: 14.5% of revenues

Client Concentration (Q2 FY27)

  • Top 5 clients contributed 36.5% of revenues
  • Top 10 clients contributed 48.9% of revenues

H1 FY27 Financial Performance

  • Revenue from operations: INR 10,158 million, representing 20.4% year-over-year growth
  • EBITDA: INR 1,927 million, with 27.7% YoY growth and EBITDA margin of 19.0%
  • Profit After Tax (PAT): INR 1,142 million, with 56.3% YoY growth and PAT margin of 11.2%
  • Diluted EPS: INR 8.96, representing 55.8% YoY growth

Quarterly Comparison Table (INR Million)

| Consolidated (INR Mn) | Q2 FY27 | Q2 FY26 | Y-o-Y | Q1 FY27 | Q-o-Q | H1 FY27 | H1 FY26 | Y-o-Y |

| Revenue from Operations | 5,253 | 4,303 | 22.1% | 4,905 | 7.1% | 10,158 | 8,434 | 20.4% |

| EBITDA | 976 | 847 | 15.2% | 951 | 2.7% | 1,927 | 1,510 | 27.7% |

| EBITDA Margin% | 18.6% | 19.7% | | 19.4% | | 19.0% | 17.9% | |

| PAT | 586 | 447 | 31.3% | 556 | 5.4% | 1,142 | 731 | 56.3% |

| PAT Margin% | 11.2% | 10.4% | | 11.3% | | 11.2% | 8.7% | |

| Diluted EPS (INR) | 4.60 | 3.52 | 30.7% | 4.38 | 5.0% | 8.96 | 5.75 | 55.8% |

Management Commentary

Pankaj Dhanuka, Chairman, Managing Director and CEO, highlighted:

  • Strong quarter with 22.1% YoY revenue growth reflecting business diversification
  • Healthier mix across verticals and clients with rising contribution from digital solutions
  • Strong momentum in onshore delivery
  • PAT grew 31.3% YoY against revenue growth of 22.1%, demonstrating operating leverage
  • H1 EBITDA grew 27.7% against revenue growth of 20.4%
  • Continued investments in talent and AI-first capabilities
  • Recent acquisition of Impacx establishes presence in Germany and strengthens European market capabilities
  • Impacx brings enterprise relationships, German-language expertise and AI-enabled technology
  • Focus remains on sustainable growth, disciplined execution and long-term value creation

Amit Soni, Chief Financial Officer, stated:

  • Strong performance with double-digit growth in revenue and profitability
  • Cash generation remained strong during the quarter
  • Successful listing in October strengthened financial position and flexibility
  • Approximately 40% of IPO proceeds deployed to date, primarily towards debt reduction and Impacx acquisition
  • Improved leverage position
  • Balance proceeds allocated towards platform upgrades, overseas debt payments, general corporate purposes and acquisitions

Investor Conference Call Details

  • Date: Monday, November 16th, 2026
  • Time: 4:00 PM IST
  • Diamond Pass: Click Here (as per release)
  • Universal Access Number: +91 22 6280 1107, +91 22 7115 8008
  • Toll Free Numbers: HK: 800 964 448, SG: 800 101 2045, UK: 0 808 101 1573, USA: 1 866 746 2133

Business Description

Fusion CX Limited is an AI-first customer experience (CX) company delivering services across multiple channels including voice, email, chat, social media and messaging. The company also provides AI Data Infrastructure Services including data collection, data annotation and labelling, and teleoperations services. The company focuses on key verticals including telecom and utilities, healthcare and life sciences, high-tech, travel and others (HTT), BFSI, and retail.