Date: May 29, 2026

Financial Performance Summary

Intense Technologies Limited reported its audited financial results for the quarter and year ended March 31, 2026.

Key financial metrics for the year:

| Metric | FY26 (₹ Lakhs) | FY25 (₹ Lakhs) |

| Total Income | 12,990.93 | 15,370.31 |

| EBITDA | 1,666.11 | 2,943.20 |

| EBITDA Margin % | 12.83% | 16.55% |

| Net Profit | (1,565.46) | 1,632.32 |

| EPS | (6.70) | 7.00 |

The company experienced a significant decline in profitability, with a net loss of ₹1,565.46 lakhs compared to a profit of ₹1,632.32 lakhs in the previous year. Total income decreased from ₹15,370.31 lakhs to ₹12,990.93 lakhs year-over-year. EBITDA margin contracted from 16.55% to 12.83%.

Growth Engagements and Business Development

The company expanded its customer portfolio with 11 new client wins across BFSI (Banking, Financial Services, and Insurance) segments and two new customers in the government vertical. This expansion creates a foundation for future growth and cross-sell opportunities.

Intense Technologies achieved industry recognition in the Omdia Universe: Customer Communications Management (CCM) 2026 report, validating the strength of its platform and market positioning.

The company is accelerating the adoption of its AI-powered Centralised Customer Communications Governance Hub to expand recurring revenue streams and pursuing strategic opportunities across government digitization programs to broaden its public sector footprint.

Management Commentary

Mr. C.K. Shastri, Chairman & Managing Director, commented that the client acquisition reflects the strength of their business model and market demand for their IP-led and AI-Powered Platforms and Services. The sales-led growth strategy continues to gain momentum across key industry verticals including banking, insurance, financial services, telecommunications, and government sectors.

Ms. Anisha Shastri, Director, highlighted that their AI-driven Centralized Communications Hub is now powered by Gen AI voice agents and messaging bots, enabling enterprises to automate the entire customer communication lifecycle. The company has expanded capabilities with a DPDPA-compliant communications ecosystem to manage consent across channels and ensure regulatory readiness.

Key Business Highlights FY26

Patent and Copyright Milestones

  • Secured patent for Automation & Digital Customer Engagement Platform (Certificate No.: SW-2025021089)
  • Secured patent for Testbook.ai automated testing platform (Certificate No.: SW-2025021158)
  • Copyright secured for AI-Driven Digital Communication Hub (Certificate No.: SW-2025020530)

Analyst Recognitions

  • Featured in Omdia Universe: Customer Communications Management 2026 report
  • Featured in Omdia Universe: Digital Experience Management (DXM), 2025-26 report
  • Named in Omdia Universe: CPaaS Providers, 2025 Report for UniServe™ Reach & Connect Platforms
  • Recognised in Omdia Universe: No-Low-Pro AppDev Platforms, 2025 Report
  • SkyQuest Recognises In10s as a Top Player in Customer Communication Management Market Global Forecast 2025-2032

Certifications

  • Achieved SOC 2 Compliance
  • Successfully achieved CERT-In certification for flagship platform UniServe™ NXT
  • Appraised at Level 3 of ISACA's Capability Maturity Model Integration (CMMI®)

Board Expansion

The company has onboarded accomplished professionals with a proven track record of scaling business operations globally to strengthen the Board's leadership capabilities and provide strategic direction for expanding overseas market presence.

Exceptional Items

The company made a one-time non-recurring provision towards impairment of intangible assets and provision for doubtful debts due to:

1. Rapid advancements in emerging technologies, particularly Artificial Intelligence-led solutions, necessitating recalibration of go-to-market strategy

2. Financial stress in the IT and BFSI ecosystem due to adverse macroeconomic factors, liquidity constraints, and foreign exchange volatility impacting customers' and channel partners' ability to pay aged outstanding dues

This provision reflects a prudent, one-time response to sector-wide stress and does not alter the company's underlying business strength or future performance outlook.

Company Overview

Intense Technologies Limited is a publicly listed, AI-first, platform-driven services company specializing in mission-critical solutions across communication, data management, and process automation. The company focuses on BFSI, Telecom, and Government sectors and operates globally across four continents, impacting over a billion lives daily.

The company manages the delivery of 1 billion notifications annually, generates 50 million statements each month, and has successfully onboarded over 1 billion subscribers to date.