Financial Performance Highlights

H1 FY2027 Results (With 1/n accounting):

  • Gross Written Premium (GWP): ₹4,634.0 crore, representing 33.4% YoY growth from ₹3,475.0 crore in H1 FY2026
  • Profit After Tax (PAT): ₹273.4 crore, more than doubling from ₹132.0 crore in H1 FY2026 (107% growth)
  • Combined Insurance Service Ratio (CISR): 99.5%, improved from 103.1% in H1 FY2026
  • Claims Settlement Ratio: 95.6% for H1 FY2027

Q2 FY2027 Results (With 1/n accounting):

  • GWP: ₹2,484.0 crore
  • PAT: ₹135.6 crore
  • CISR: 98.8%
  • Claims Settlement Ratio: 95.7%

Retail Health Business Performance:

  • Retail Health GWP (with 1/n): ₹3,483.5 crore in H1 FY2027, representing 46.9% YoY growth
  • Retail Health Market Share: 11.0% in H1 FY2027, improved from 9.9% in H1 FY2026
  • Renewal Rate for Retail Health Indemnity: 96.3% in H1 FY2027 (by value)
  • Average Ticket Size (Agency Channel): ₹30,349 in H1 FY2027, up from ₹25,215 in H1 FY2026
  • GWP contribution from new retail health policies with sum insured ≥ ₹1 million: 93.2% in H1 FY2027

Key Ratios and Metrics

  • Claims Ratio: 63.1% in H1 FY2027 (63.1% in Q2 FY2027)
  • Expense Ratio: 36.4% in H1 FY2027 (35.7% in Q2 FY2027)
  • Return on Average Net Worth (Annualized): 14.7% in H1 FY2027
  • Solvency Ratio: 2.03x in H1 FY2027
  • Weighted Episodal NPS: 63 in H1 FY2027, improvement of 6 points over H1 FY2026

Operational Highlights

Distribution Network Expansion (H1 FY2027):

  • Branches: 225 (+15 added in Q2 FY2027)
  • Individual Agents: 269,175 (+31,000 added in H1 FY2027)
  • Banca & Other Corporate Agents: 137 (+16 added in H1 FY2027)
  • Brokers: 623 (+30 added in H1 FY2027)
  • Employees: 11,200 (+1,009 added in H1 FY2027)

Digital Metrics (H1 FY2027):

  • New policies applied via website and mobile apps: 100.0%
  • Digital Payments: 96.9%
  • Retail Policies auto-decisioned: 50.8%
  • Claims submitted digitally: 90.1%
  • Cashless claims auto adjudication: 39.1%
  • Renewals completed without human intervention: 88.1%
  • Cashless claims processed in <30 mins: 90.6%

Strategic Initiatives and Recognition

  • Served as Official Health Insurance Principal Partner for Glasgow 2026 Commonwealth Games
  • Won awards at Shark Awards'26 for New Product Launch & Occasion Marketing
  • Won 3 awards at FiNOVATE BFSI Awards for "Most Effective Launch", "Most Effective 360 degree Marketing Campaign" & "Most Effective Holiday, Seasonal & Festival Marketing"
  • Received INFINIA Outstanding Learning Organization 2026 honor at EduSkills Summit 2026

Accounting Note

W.e.f. October 1, 2024, long-term products are accounted on 1/n basis as mandated by IRDAI, making H1 FY2027 numbers not directly comparable with prior periods.

Forward-Looking Statements Disclaimer

The presentation contains forward-looking statements subject to risks, uncertainties, and assumptions that could cause actual results to differ materially. The company undertakes no obligation to update these statements.