Niva Bupa Health Insurance Company Limited announced its unaudited financial results for Q2 FY27 ending September 30, 2026. The company reported strong performance across key financial and operational metrics.
Financial Performance
- Gross Written Premium (GWP) grew 35% year-on-year to ₹2,484 crores in Q2 FY27
- Profit After Tax (PAT) surged 124% to ₹136 crores during the quarter
- Combined Insurance Solvency Ratio (CISR) improved to 98.8% in Q2 FY27
- Annualized Return on Average Net Worth increased significantly to 14.7% in H1 FY27, compared to 7.8% in the corresponding period last year
Business Segments and Market Position
- Retail Health business registered 47% growth with GWP reaching ₹1,876 crores during the quarter
- Maintained retail health market share of 11% at the end of H1 FY27
- Currently serves close to 27 million lives
Distribution Channel Performance
- Individual Agents remained the largest contributor, accounting for 34% of overall business
- Direct channel emerged as the fastest-growing distribution channel with 46% growth
Operational and Service Metrics
- Claim Settlement Ratio maintained at 95.6% for H1 FY27
- Over 90% of cashless claims processed in less than 30 minutes in H1 FY27
- Over 39% of claims were auto-adjudicated using Artificial Intelligence (AI)
- Weighted Episodal Net Promoter Score (NPS) stood at 63 at the end of H1 FY27, improving by 6 points year-on-year
- NPS score for Cashless Discharge stood at 74, improving by 10 points year-on-year
Management Commentary
Vishwanath Mahendra, Executive Director and CFO, stated the company's approach is guided by financial discipline, operational excellence and customer trust. The focus remains on pursuing profitable growth while improving operating efficiencies. The company remains confident in the long-term potential of India's health insurance market.