Q1 FY27 Consolidated Performance
- Reported consolidated net loss of ₹5.0 Cr in Q1 FY27 compared to profit of ₹1.1 Cr in Q4 FY26 and loss of ₹1.9 Cr in Q1 FY26
- Consolidated gross income declined 11% QoQ to ₹66.8 Cr from ₹74.7 Cr in Q4 FY26
- Net revenue (gross income net of partner payouts, funding costs, and credit costs) stood at ₹22.1 Cr, down 18% from ₹27.0 Cr in Q4 FY26
- EBITDA was ₹0.2 Cr, down 97% from ₹6.5 Cr in Q4 FY26
- PBT ex-ESOP was negative ₹6.0 Cr compared to positive ₹1.7 Cr in Q4 FY26
iServeU Performance (Subsidiary)
Financial Performance
- Net revenue stood at ₹15.8 Cr in Q1 FY27 compared with ₹21.1 Cr in Q4 FY26 (-25%) and ₹15.3 Cr in Q1 FY26 (+4%)
- Adjusted EBITDA was negative ₹0.5 Cr in Q1 FY27 compared to positive ₹6.0 Cr in Q4 FY26
- Reported EBITDA was ₹0.7 Cr, down 90% from ₹7.1 Cr in Q4 FY26
- Reported PBT was negative ₹5.6 Cr compared to positive ₹1.6 Cr in Q4 FY26
- Depreciation increased 56% to ₹2.8 Cr from ₹1.8 Cr in Q4 FY26
Revenue Breakdown
- Program Management revenue declined to ₹5.8 Cr from ₹10.3 Cr in Q4 FY26 (-44%), primarily due to lower UPI volumes
- TSP/SaaS revenue increased to ₹9.0 Cr from ₹8.1 Cr in Q4 FY26 (+11%) and ₹5.5 Cr in Q1 FY26 (+64%)
- Recurring SaaS revenue grew to ₹5.6 Cr from ₹3.7 Cr in Q4 FY26
- One-time SaaS revenue declined to ₹3.4 Cr from ₹4.4 Cr in Q4 FY26 due to reduced inventory availability from chip shortage
- Other operational income declined to ₹1.1 Cr from ₹2.6 Cr in Q4 FY26 (-60%)
Operational Metrics
- Outstanding order book stood at approximately ₹546 Cr across 45 contracts
- Total soundbox deployments reached approximately 539,000 units, with 49,000 units added during Q1 FY27
- Recurring component now represents 62% of total TSP/SaaS revenue
- Business model transitioned from bank-led to aggregator-led in Q2 FY27 to support UPI volume scaling
NFL Standalone (NBFC) Performance
Financial Performance
- AUM (including off-book exposure) stood at ₹332.2 Cr, down 6% from ₹352.3 Cr in Q4 FY26 and up 4% from ₹320.3 Cr in Q1 FY26
- Gross Income increased 9% QoQ to ₹29.8 Cr from ₹27.2 Cr in Q4 FY26
- Net Interest Income stood at ₹10.2 Cr, broadly stable compared to ₹10.4 Cr in Q4 FY26 (-2%) and up 9% from ₹9.3 Cr in Q1 FY26
- PBT ex-ESOP stood at ₹1.0 Cr, down 42% from ₹1.7 Cr in Q4 FY26 but stable compared to ₹1.0 Cr in Q1 FY26
- Employee cost ex-ESOP reduced 28% YoY to ₹3.5 Cr
- Pre-provisioning operating profit stood at ₹3.9 Cr, down 23% from ₹5.1 Cr in Q4 FY26 but up 58% from ₹2.5 Cr in Q1 FY26
- Credit costs stood at ₹2.9 Cr, down 13% from ₹3.4 Cr in Q4 FY26
- Borrowings stood at ₹90.0 Cr, down 28% from ₹124.5 Cr in Q4 FY26
Portfolio Quality & Operations
- Headline GNPA stood at 8.9%
- Approximately 50% of performing loan book under EDI-based lending
- Processed 290,000 loans in Q1 FY27, up 22% from 230,000 in Q4 FY26
- Partnership-led portfolio demonstrated better asset-quality characteristics than legacy portfolio
Performance vs Guidance
Q1 FY27 performance was below guidance across all key parameters:
- iServeU Net Revenues: ₹15.8 Cr actual vs ₹22-25 Cr guidance - below due to lower UPI volumes and reduced device deployments
- iServeU EBITDA (%): -3.2% actual vs 20-25% guidance - below due to lower revenue and operating deleverage
- NBFC AUM: ₹332 Cr actual vs ₹360-370 Cr guidance - below due to calibrated portfolio and write-offs with no incremental P&L impact
- NBFC PBT: ₹1.0 Cr actual vs ₹1.8-2.0 Cr guidance - below due to lower average AUM and higher ECL
Revised FY27 Guidance
Management provided revised guidance for FY27:
iServeU
- Net Revenues: ₹100-115 Cr (FY26: ₹74.7 Cr, representing 1.3x-1.5x growth)
- EBITDA (%): 25-30% (FY26: 22.4%)
- Excluding FY26 PIDF incentive income of ₹17.9 Cr, core net revenue guidance of ₹100-115 Cr represents ~1.7x-1.9x YoY growth
NBFC
- AUM: ₹450-500 Cr (FY26: ₹352 Cr, representing 1.3x-1.4x growth)
- PBT: ₹8-10 Cr (FY26: ₹6.6 Cr, representing 1.2x-1.5x growth)
Q2 FY27 Guidance
- iServeU Net Revenues: ₹21-24 Cr
- iServeU EBITDA (%): 20-25%
- NBFC AUM: ₹325-340 Cr
- NBFC PBT: ₹0.8-1.1 Cr
Strategic Developments & Outlook
iServeU Recovery Plan
- Onboarding of select Payment Aggregators in Q2 FY27 under new business model
- Device deployment momentum improving as chip supply normalizes
- Contracts signed with Indian manufacturers to support device availability
- Focus on converting ₹546 Cr order book into revenue
- Continued participation in new bank RFPs to expand business pipeline
NBFC Growth Initiatives
- Demand pipeline ready, supported by partnerships with Meesho and Finsall established in March 2026
- CRISIL rating upgraded from BBB- Negative to BBB- Stable in June 2026, expected to support lower borrowing costs
- Focus on strengthening funding capacity and transitioning toward lower-cost borrowings
- AUM growth expected to accelerate from Q2 FY27
Corporate Structure & Governance
Subsidiaries & Stakes
- 60% stake in Moneyfront (Wealth)
- 100% stake in Niyogin AI (SuperScan)
- 51% stake in iServeU (payments and technology infrastructure)
Board of Directors
- Amit Rajpal - Non-Executive Chairman, Co-Founder (Managing Partner – Marshall Wace; Ex-Morgan Stanley)
- Gaurav Patankar - Non-Executive Director, Co-Founder (Managing Partner, Mission1 Investments; Ex-BNY Mellon, Bloomberg)
- Kapil Kapoor - Independent Director (Chairman-InfoEdge India; Ex-Nestlé; Ex-Global COO, Timex)
- Samir Mohan Pandiri - Independent Director (Ex-President – BNY Mellon, Apex, Broadridge International)
- Sudip Thakor - Independent Director (Ex MD - Credit Suisse; Ex-Managing Partner – Pumori Capital)
- Katarina Racek - Independent Director (Global Head of Investor Relations - Institutional Investor (II); Ex-Bloomberg)
- Nitin Jaiswal - Independent Director
- Tashwinder Singh - MD & CEO, NFL (Ex-Citigroup, KKR)
Management Team
- Tashwinder Singh - Managing Director & CEO
- Mohit Gang - CEO, MoneyFront (Ex-HSBC, Citi)
- Aakash Sethi - Deputy CEO (Ex-Fincent Software Services)
- Abhishek Thakkar - President & CFO (Ex-Avendus Capital, Aegis Logistics, Deloitte)
- Debiprasad Sarangi - CEO, iServeU (Ex-iCash Card)
- Sanket Shendure - President & Chief Product & Growth Officer (Ex-Minko Founder)
- Hitesh Jain - Chief Risk Officer (Ex-Kotak Mahindra Bank, Jana Small Finance Bank, EnKash)
- Neha Daruka - Compliance Officer (Ex-Essel Infraprojects)
Shareholding Pattern
Top Institutional Shareholders include:
- Cohesion MK Best Ideas
- Think India Opportunities Master Fund
- Strategic India Equity Fund
- Vikasa India EIF I Fund
- Aionios Alpha Fund
- Ashika Global Finance Pvt Ltd