Financial Performance Summary (INR Crores)
Quarterly Financial Highlights:
- Total Income: ₹161.9 Cr in Q1FY27 vs ₹99.71 Cr in Q4FY26 (+62.4% QoQ) and ₹74.50 Cr in Q1FY26 (+117.3% YoY)
- Revenue from Operations: ₹158.3 Cr in Q1FY27 vs ₹96.20 Cr in Q4FY26 (+64.6% QoQ) and ₹69.01 Cr in Q1FY26 (+129.4% YoY)
- EBITDA: ₹39.38 Cr in Q1FY27 vs ₹25.24 Cr in Q4FY26 (+56.0% QoQ) and ₹20.56 Cr in Q1FY26 (+91.5% YoY)
- PAT: ₹16.31 Cr in Q1FY27 vs ₹10.27 Cr in Q4FY26 (+58.7% QoQ) and ₹9.44 Cr in Q1FY26 (+72.8% YoY)
- Other Comprehensive Income: ₹3.47 Cr in Q1FY27 vs ₹3.22 Cr in Q4FY26
- Total Comprehensive Income: ₹19.78 Cr in Q1FY27 vs ₹13.50 Cr in Q4FY26 (+46.6% QoQ) and ₹9.24 Cr in Q1FY26 (+114.1% YoY)
Annual Financial Highlights (Reference):
- FY26 Total Income: ₹331.03 Cr vs FY25: ₹270.17 Cr (22.53% growth)
- FY26 Revenue from Operations: ₹313.38 Cr vs FY25: ₹256.36 Cr (22.24% growth)
- FY26 EBITDA: ₹90.35 Cr vs FY25: ₹75.75 Cr (19.27% growth)
- FY26 PAT: ₹38.21 Cr vs FY25: ₹33.16 Cr (15.23% growth)
Management Commentary
Akshay Chhabra, Managing Director & Chairman, stated that Q1FY27 marks a defining phase in the company's transformation where strategic investments are translating into business momentum. He emphasized that Netcom has expanded global delivery footprint while ResolX is accelerating the evolution from service delivery to AI-led, outcome-driven enterprise operations.
Strategic Initiatives & Growth Drivers
Dual Engines of Growth Strategy:
1. 1Point1 Solutions: Provides global operations, domain expertise, human judgment and enterprise accountability
2. ResolX: Proprietary Agentic AI platform providing Resolution-as-a-Service with outcome-linked commercial models
ResolX AI Platform Status:
- 7 Enterprise clients across Aviation, BFSI, Healthcare, Automotive sectors
- 12 Live deployments
- ISO 42001 certified (AI management)
- First results delivered in 6-10 weeks
- 40-60% of Tier-1 volume resolved autonomously
- Up to 30% of fees indexed to client-defined outcomes
Acquisition Activity:
- February 2026: Acquired Netcom BCC for $33.37 million, establishing LATAM presence with delivery centers in Costa Rica, Colombia, and Panama
- September 2025: Acquired ITNITY PTE Ltd through Singapore subsidiary
- February 2024: Acquired ITCube Solutions Pvt. Ltd.
Subsidiary Development:
- June 2025: Registered tech subsidiary 1Point1 Technology Labs Pvt. Ltd.
- March 2023: Established One Point One USA Inc
Operational Highlights
Global Delivery Capabilities:
- Presence in 4 continents
- Multilingual contact center capabilities (Spanish & English)
- Nearshore operational footprint in LATAM through Netcom BCC acquisition
Service Offerings & Performance Metrics:
CX DX Management:
- 30% FCR lift, 15% AHT reduction
- 3-4x measurable value for every unit of fee
Collections & Recovery:
- Manages ₹6,000+ Cr book under management
- 1000+ FTEs managing 70,000+ active customer accounts
Trust & Safety:
- HIPAA/SOC 2 compliant
- 100% audit-ready track record across regulated workflows
Finance & Accounting:
- 60%+ touchless AP processes
- 25% DSO reduction
Knowledge Process Excellence:
- 17k+ requests/25k+ records per month
- 8k+ invoices processed monthly
- 3-day turnaround on record organization and chronology
IT Solutions:
- Nearly two decades of application development experience
- In-house accelerators including ITLytics, workflow engines
Corporate Developments
- April 2026: Successfully completed BSE listing
- May 2026: Launched ResolX as dedicated CX Agentic AI arm under 1Point1 Technology Labs Pvt. Ltd.
Awards & Recognition
- Contact Center Excellence Award
- Best AI/ML Driven Data Center Innovation
- Best Organization for Women Empowerment
- Leadership Award for Exceptional Training
- CMD Akshay Chhabra awarded Most Promising Business Leader of the Year
- Multiple AI solution awards including AI-Powered Analytics Solution and Customer Experience AI Solution of the Year