One Point One Solutions Limited – Investor Presentation Summary

Key Operational Highlights

  • Accelerated organic growth with strong new client additions and sustained renewals with improved margins
  • Tripled the number of live agentic bots deployed in last 3 months with coverage across 7 Indian languages
  • Integration underway with third-party collections platform extending Omvia into recovery workflows
  • Live deployment with India's largest private sector life insurance company

Key drivers of operational performance:

New client acquisitions, margin-accretive renewals, increased adoption of AI-led solutions across CX operations, and expansion of ResolX platform capabilities

Financial Highlights

Revenue from Operations: ₹174.6 crore (Q2 FY27)

EBITDA: ₹45.3 crore (Q2 FY27)

PAT: ₹18.4 crore (Q2 FY27)

Total Income: ₹178.2 crore (Q2 FY27)

Other Comprehensive Income: ₹2.0 crore (Q2 FY27)

Total Comprehensive Income: ₹20.4 crore (Q2 FY27)

YoY/QoQ comparison:

QoQ Revenue Growth: 10.1%

YoY Revenue Growth: 146.9%

QoQ EBITDA Growth: 15.1%

YoY EBITDA Growth: 108.6%

QoQ PAT Growth: 12.9%

YoY PAT Growth: 86.8%

H1 FY27 Revenue: ₹333.3 crore (138.3% YoY growth)

H1 FY27 EBITDA: ₹84.7 crore (100.3% YoY growth)

H1 FY27 PAT: ₹34.7 crore (80.0% YoY growth)

Drivers of financial performance:

Strong organic growth, accelerated deal momentum, growing demand for ResolX, margin-accretive renewals, normalized business performance, and AI-led efficiencies

Key Risks:

Not Specified

Geographical Revenue Split

Domestic vs Export/Regional Revenue: Not Specified

Balance Sheet Snapshot

Not Specified

Capex & Cash Flow Health

Not Specified

Strategic & R&D Initiatives

  • Investments in proprietary agentic AI platform ResolX providing Resolution-as-a-Service
  • Deployment of Clariva for monetizing domain expertise into proprietary solutions
  • Expansion into employee lifecycle solutions including hiring assessment and training
  • LATAM expansion through $33.37 million acquisition of Netcom BCC establishing nearshore delivery presence
  • Integration of GenAI-powered platforms across acquired operations

Expected impact on growth:

Shift toward higher-margin AI, orchestration and outcome-linked models while human expertise moves toward more complex, judgment-led work

Strategic Rationale:

Combining domain expertise with agentic AI to deliver measurable resolutions and business outcomes with one-point accountability

Industry Trends & Business Environment

  • Growing demand for AI-led solutions in customer experience operations
  • Enterprise need for resolution orchestration across complex operational environments
  • Market recognition through awards (WORLDCOB's THE BIZZ Awards 2026, India CX Summit 2026 Best Use of AI Award)

Impact on Company:

Strong sales pipeline with multi-year opportunities, increased adoption of AI solutions across CX operations, and expansion into new geographic markets

Management Commentary & Growth Outlook

Strategic Outlook: "We witnessed a strong acceleration in organic growth, reflecting the strength and resilience of our business. New client additions and sustained renewals with improved margins are enhancing revenue visibility. A healthy pipeline of multi-year opportunities further strengthens our growth outlook." - Akshay Chhabra, Managing Director & Chairman

FY Guidance:

Not Specified

Market Share Targets:

Not Specified

Risks and Opportunities:

Not Specified

Recent Contract Wins:

  • INR 39.32 crore Customer Experience Centre of Excellence mandate from leading power utility
  • 3-year enterprise mandate with one of world's largest securities depositories covering Omnichannel Contact Centre as a Service platform
  • 3-year Customer Experience mandate with VRL Logistics Ltd for end-to-end customer support services
  • USD 10.8 million 4-year contract with Costa Rica's National Training Institute for contact center operations

Service Capabilities:

CX DX Management, Collections & Recovery, Trust & Safety, Finance & Accounting, Knowledge Process Excellence (Medical, Legal & IP), IT Solutions, Agentic AI Suite

Global Presence:

4 continents with delivery centers in Costa Rica, Colombia, Panama, India (Mumbai, Gurgaon, Indore, Bangalore, Chennai)