Financial Performance Summary

Quarterly Performance (₹ crore, except percentages):

| Metric | Q2 FY27 | Q2 FY26 | YoY Growth | Q1 FY27 | QoQ Growth |

| Revenue from operations | 174.96 | 70.87 | 147% | 158.32 | 10.5% |

| EBITDA | 45.32 | 21.72 | 109% | 39.38 | 15.0% |

| EBITDA margin | 25.9% | 30.6% | -475 bps | 24.9% | +103 bps |

| Profit After Tax | 18.41 | 9.85 | 87% | 16.31 | 12.9% |

Half-Year Performance (₹ crore, except percentages):

| Metric | H1 FY27 | H1 FY26 | YoY Growth |

| Revenue from operations | 333.28 | 139.88 | 138% |

| EBITDA | 84.69 | 42.29 | 100% |

| EBITDA margin | 25.4% | 30.2% | -482 bps |

| Profit After Tax | 34.72 | 19.29 | 80% |

Growth Drivers and Business Momentum

The company highlighted four key drivers of growth and earnings quality:

  • Organic growth: New client additions and expansion of existing relationships continue to support the underlying CX business, with reported revenue also reflecting expanded operating footprint following the Netcom acquisition
  • Renewals with improved margins: Renewals and expanded engagements with existing clients are being pursued with focus on improving contract economics and strengthening EBITDA contribution
  • Strong pipeline: Healthy pipeline of multi-year CX and enterprise operations opportunities across domestic and international markets, supporting future revenue visibility
  • Deeper AI penetration: Increasing use of AI-enabled tools within CX delivery operations to enhance productivity and resolution efficiency

Major Contract Wins

The company secured significant multi-year engagements:

  • USD 10.8 million Costa Rica contract: Four-year engagement with a leading training institute in Costa Rica, expected to contribute approximately USD 2.7 million annually, subject to contract terms, execution and milestones
  • ₹39.32 crore Power utility mandate: Award from a leading Indian power utility to establish a Customer Experience Centre of Excellence
  • Three-year CX engagements: Mandates with one of the world's largest securities depositories and with VRL Logistics, broadening enterprise portfolio across capital markets and logistics

Subsidiary Performance - One Point One Technology Labs Pvt. Ltd.

The technology subsidiary develops and commercializes proprietary AI technology through flagship agentic AI platform ResolX:

  • ResolX deployments: Reached 14 deployments across seven large enterprise clients, up from 12 deployments in Q1 FY27
  • Product developments:
  • Omvia: Live with life insurance client with agentic bot capabilities in seven Indian languages
  • Frequensee: Live in life-insurance environment
  • NETS: Received deployment approval for life-insurance sales use case within first month of release
  • RightFIT: Deployed internally to support senior leadership hiring
  • Commercialization model: Pursuing technology commercialization through usage-based and outcome-linked models

Clariva Healthcare Services

Clariva is an AI-powered medical record retrieval and summarization service offering aimed at North American market, representing potential avenue to apply healthcare domain expertise to knowledge-intensive information workflows.

Management Commentary

Mr. Akshay Chhabra, Chairman and Managing Director, highlighted strong acceleration in organic growth, new client additions, sustained renewals at improved margins, and multi-year contract wins. He emphasized increasing adoption of AI-led solutions, progress of ResolX with 14 deployments across seven enterprise clients, and growth of Clariva in North American market. Company priorities include accelerating organic growth, sustaining renewals at improved margins, converting healthy pipeline into long-term engagements, and expanding AI adoption.

Recent Recognition

In October 2026, the company announced Silver recognition at WORLDCOB's THE BIZZ Awards 2026 in Texas, USA, together with individual honours for six senior leaders.

Company Overview

1Point1 Solutions Limited is a global, AI-powered Customer Experience (CX) and enterprise operations company with 8,000+ employees across 4 continents and 10 delivery centers. The company serves enterprises across complex and regulated industries with capabilities across Customer Experience, Digital Transformation, Finance & Accounting, Trust & Safety, Operations and technology-led enterprise solutions.