Business Performance Highlights

Financial Metrics

  • Profit After Tax (PAT): ₹557 crore in Q1 FY27, representing 4% YoY growth from ₹533 crore in Q1 FY26
  • Return on Assets (ROA): 2.37% in Q1 FY27 compared to 2.66% in FY26
  • Return on Equity (ROE): 11.44% in Q1 FY27 compared to 12.39% in Q1 FY26
  • Total Income: ₹2,142 crore in Q1 FY27, up 7% YoY from ₹1,994 crore
  • Net Interest Income: ₹803 crore in Q1 FY27, up 6% YoY from ₹760 crore
  • Pre-provision Operating Profit (PPOP): ₹689 crore in Q1 FY27, up 9% YoY from ₹632 crore
  • Credit Cost: -0.12% of Average Total Assets (ATA) in Q1 FY27 compared to -0.27% in Q1 FY26
  • Basic EPS: ₹21.4 in Q1 FY27 compared to ₹20.5 in Q1 FY26

Loan Book Growth

  • Retail Loan Book: ₹89,178 crore as of Q1 FY27, growing 16% YoY from ₹76,923 crore
  • Overall Loan Book: ₹89,670 crore as of Q1 FY27, growing 15% YoY from ₹77,732 crore
  • Pool Buyout: ₹146 crore during Q1 FY27 to accelerate loan growth

Disbursements

  • Total Disbursements: ₹5,667 crore in Q1 FY27, representing 18% YoY growth under new cheque realization-based recognition method
  • Disbursements by Segment:
  • Affordable: ₹555 crore (9.8% of total)
  • Emerging Markets: ₹2,029 crore (35.8% of total)
  • Prime: ₹3,083 crore (54.4% of total)

Margin Performance

  • Net Interest Margin (NIM): 3.50% in Q1 FY27, down 19 bps QoQ from 3.69% in Q4 FY26
  • Gross Interest Margin (GIM): 3.92% in Q1 FY27, down 15 bps QoQ from 4.07%
  • Spread: Remained stable sequentially at 2.12%
  • Yield: 9.48% in Q1 FY27, up 1 bp from 9.47% in Q4 FY26
  • Cost of Borrowing (CoB): 7.36% in Q1 FY27, up 1 bp from 7.35% in Q4 FY26

Asset Quality

  • Gross NPA (GNPA): 0.95% in Q1 FY27, stable compared to 0.93% in Q4 FY26
  • Recoveries: ₹67 crore recovered in Q1 FY27 from total written-off pool
  • Fraud Reporting: One fraud reported in July 2026 pertaining to a legacy account fully written off in FY2022-23 with no financial impact
  • Expected Credit Loss (ECL) Provisions: ₹936 crore (1.04% of total loan asset)
  • Stage 1: ₹292 crore (0.34% provision)
  • Stage 2: ₹1,653 crore gross (1.84% of loan asset) with ₹309 crore provision (18.68% coverage)
  • Stage 3: ₹851 crore gross (0.95% of loan asset) with ₹335 crore provision (39.43% coverage)

Segment Performance

Affordable Segment

  • Loan Asset: ₹8,556 crore (9.6% of retail book), up 49% YoY
  • Disbursements: ₹555 crore
  • Yield: 11.85%, improved 50 bps QoQ
  • Branches: 232, increased by 3 QoQ and 32 YoY
  • Geographic Distribution: Top 5 states (Uttar Pradesh, Tamil Nadu, Maharashtra, Madhya Pradesh, Rajasthan) represent 70.1% of loan asset vs 74.4% a year ago

Emerging Markets Segment

  • Loan Asset: ₹27,676 crore (31.0% of retail book), up 22% YoY
  • Disbursements: ₹2,029 crore
  • Yield: 9.31%, improved 8 bps QoQ
  • Branches: 89, increased by 4 QoQ and 11 YoY

Prime Segment

  • Loan Asset: ₹52,780 crore (59.2% of retail book), up 9% YoY
  • Disbursements: ₹3,083 crore
  • Yield: 9.00%, improved 8 bps QoQ
  • Branches: 82, increased by 5 QoQ and 6 YoY

Operational Metrics

  • Operating Expenses to ATA: 0.99% in Q1 FY27, improved from 1.08% in Q4 FY26
  • Employee Benefit Expenses: ₹135 crore in Q1 FY27, up 14% YoY
  • Depreciation and Amortization: ₹16 crore in Q1 FY27, up 11% YoY
  • Other Expenses: ₹86 crore in Q1 FY27, up 4% YoY

Distribution Network

  • Total Branches: 403 across all segments
  • Top 5 State Concentration: Maharashtra (18.8%), Tamil Nadu (12.2%), Delhi NCR (11.3%), Karnataka (9.0%), Telangana (8.5%)

Technology Initiatives

The company is implementing multiple Voice AI initiatives:

  • SUD AI Calling: Live since March 2026, engaging sanctioned-undisbursed customers with 86% connectivity rate
  • Pre-Delinquency AI Calling: Live since June 2026, predicting first-time default risk with 76% connectivity rate
  • Top-Up AI Calling: Under UAT, expected go-live August 2026
  • Re-KYC AI Calling: Under UAT, expected go-live August 2026

Capital Structure & Balance Sheet

  • Total Assets: ₹93,512 crore as of March 31, 2026
  • Financial Assets: ₹93,158 crore (including loans ₹86,433 crore, investments ₹2,779 crore, cash ₹2,483 crore)
  • Borrowings: ₹43,543 crore in debt securities, ₹18,055 crore in other borrowings
  • Equity: ₹19,219 crore (share capital ₹261 crore, other equity ₹18,959 crore)
  • Capital Adequacy: CRAR details not provided in disclosure

Ownership & Governance

  • Promoter Holding: Punjab National Bank (PNB) remains primary promoter
  • Board Composition: Includes Chairperson D. Surendran, MD & CEO Ajai Kumar Shukla, and several independent directors
  • New Appointments: Shreekant and Rajiv Kumar Singh joined as Additional Directors (Independent) on July 10, 2026

ESG Performance

  • ESG Rating: A+ from Resurgent ESG Services Private Ltd. (April 16, 2026)
  • Workforce Diversity: 19.5% women employees, 15.8% women in senior management
  • Emissions: CO2e intensity of ~0.49 Ton/ crore revenue for Scope 1 & 2 combined
  • Social Impact: ~82% women loan applicants/co-applicants, 80%+ loan applicants from EWS, LIG & MIG categories
  • Certifications: ISO 27001:2022 certified for information security

Forward-looking Statements

The presentation contains forward-looking statements regarding market opportunity, business prospects, growth strategies, and technology initiatives, subject to known and unknown risks and uncertainties.