Date: July 29, 2026

Financial Performance Summary

Q1 FY27 (Quarter ended June 30, 2026) Results:

Profitability Metrics:

  • Profit After Tax (PAT): ₹550 Crores, up 25% YoY (Q1 FY26: ₹438 Crores)
  • Underwriting Profit: ₹111 Crores, significant increase from ₹16 Crores in Q1 FY26 (6x growth)
  • Normalised PAT (at normalized investment yield of 8%): ₹386 Crores, up 44% YoY (Q1 FY26: ₹267 Crores)
  • Combined Insurance Service Ratio (CISR): 97.0%, improvement of 1.7% from 98.7% in Q1 FY26

Premium Performance:

  • Gross Written Premium (GWP) on Reported 1/N basis: ₹4,287 Crores, up 19% YoY
  • Fresh Retail Health GWP on Reported 1/N basis: ₹730 Crores, up 37% YoY

Operational and Business Metrics

Claims Performance:

  • Total claims settled: 9.6 lakh claims during Q1 FY27
  • Retail Claims Settlement Ratio: 91% for Q1 FY27 (1% improvement)
  • Persistency: 102%, improved by 3% YoY

Customer Metrics:

  • Net Promoter Score (NPS): 65 as of June 2026 (improved by 12 points)

Digital Initiatives and Technology

Digital Channel Performance:

  • Proprietary digital D2C Channel contributed 16% of fresh retail sales
  • Digital D2C Channel growth: 142% YoY
  • 97% of fresh policies sourced digitally

Technology Platforms:

  • ATOM PRO: AI-enabled digital platform for business acquisition
  • Provides intelligent product recommendations, instant quotations, policy comparisons
  • Includes network hospital search, business dashboards, digital servicing capabilities
  • Recognized by The Economic Times in BFSI FinNext Awards 2026 under "InsurTech Product Excellence of the Year"

Customer App Performance:

  • Downloads: 14.7 million
  • Monthly active users: over 1.5 million
  • Self-service capabilities: digital renewals, claims submissions, wellness initiatives

AI Implementation:

  • AI-ML analytics layer deployed across claims operations to enhance precision and efficiency
  • Generative AI capabilities in process of being layered to further improve outcomes
  • Global technology partnerships to strengthen in-house AI capabilities

Distribution Network

As of June 30, 2026:

  • Branch offices: 900+
  • Agents: 8.5 lakh+
  • Network hospitals: 16,000+
  • Employees: 18,500+

Management Commentary

Mr. Anand Roy, CEO & Managing Director, commented:

"Our performance in the first quarter reflects the strength of our fundamentals and the consistency of our execution. Sustainable growth, driving improvement in core underwriting profitability, and sustained operating discipline have enabled us to deliver a strong start to the year. We remain focused on expanding health insurance access across the country while maintaining prudent risk selection and delivering superior customer experience. Investments in digital capabilities, AI-led innovation, and distribution network continue to strengthen our ability to serve customers more efficiently and at scale. As health insurance adoption deepens in India, we remain committed to building a resilient, digital-first organisation that creates long-term value for our policyholders and shareholders."

Company Background

Star Health and Allied Insurance Company Limited commenced operations in 2006 as India's first standalone health insurance company. The company provides Health, Personal Accident and Travel Insurance products, with specialized offerings for cancer, diabetes, cardiac illnesses, senior citizens, women, and children. Star Health is India's first health insurance company to settle over 1 crore claims.

Customer Support

  • Helpline: 7200 222 333 for policyholders seeking Home Healthcare or planned hospitalization assistance
  • Press 1 for Home Healthcare, Press 2 for planned hospitalization
  • Non-policyholders can access free 24/7 Virtual OPD consultations through the Star Health Customer app