• This document is a regulatory filing containing the transcript of the Q1 FY27 Earnings Conference Call for Urban Company Limited, conducted on July 31, 2026, and submitted to the exchanges on August 02, 2026, in compliance with SEBI LODR Regulation 30.
  • The event was an earnings call hosted on Zoom, scheduled for a duration of 60 minutes, to discuss the company's financial results for the quarter ended June 30, 2026 (Q1 FY27).
  • The management participants included Mr. Abhiraj Singh Bhal (Co-Founder and CEO) for the opening remarks and Q&A, and a moderator (Bhavya, likely from Investor Relations) who managed the proceedings.
  • The transcript and the accompanying shareholder letter were published with the exchanges and are available on the company's investor relations website: https://investorrelations.urbancompany.com/.
  • The company included standard forward-looking statement disclaimers, noting that some management comments could be deemed forward-looking and involve risks and uncertainties.

Financial Highlights & Strategic Updates Discussed:

The call primarily served to discuss the already-published Q1 FY27 results. Key figures and updates reiterated by management included:

Consolidated Performance:

  • NTV (Net Transaction Value) grew 42% year-on-year to ₹1,465 crore.
  • Revenue grew 44% year-on-year to ₹528 crore.
  • Total orders reached 13.2 million, up 79% year-on-year.
  • The company added ~1.2 million new customers, crossing one million in a quarter for the first time.
  • Annual transacting user base grew to 9.3 million.
  • Adjusted EBITDA loss stood at ₹(65) crores, driven entirely by InstaHelp's loss of ₹(132) crores. Excluding InstaHelp, the rest of the operations delivered an Adjusted EBITDA profit of ₹67 crores (up 116% YoY).
  • The company ended the quarter with a strong balance sheet, holding ₹2,019 crores in cash and treasury investments.

Segment-wise Performance:

1. India Consumer Services (Ex-InstaHelp): NTV grew 29% YoY to ₹1,056 crores (first time crossing ₹1,000 crores in a quarter). This was the fourth straight quarter of acceleration. Adjusted EBITDA margin was 6.9% of NTV, up from 5.2% YoY.

2. International Business (UAE & Singapore): NTV grew 76% YoY to ₹237 crore. Both markets delivered profitable growth. The JV in the Kingdom of Saudi Arabia also grew well with improving margins.

3. Native (Consumer Products): NTV grew 51% YoY to ₹119 crores. Net revenue grew 60% YoY to ₹95 crores. Adjusted EBITDA loss narrowed to (7.3)% of NTV from (11.4)% a year ago (a 410 bps improvement). About 75% of early water purifier cohorts are renewing filters, adding a recurring revenue stream.

4. InstaHelp (High-Frequency Home Services): Delivered 3.82 million orders, up 43% quarter-on-quarter. Adjusted EBITDA loss was ₹(132) crores. Loss per order improved from ₹(447) in Q4 to ₹(346) in Q1. Management stated they are investing aggressively to cement leadership and estimated the addressable market in the top 15 cities to be between ₹7,000 to ₹12,000 crores NTV annually.

Guidance Reiterated:

The company retained its guidance of consolidated Adjusted EBITDA breakeven by Q3 FY28 and ₹1,000 crores in Adjusted EBITDA by FY31.

Additional Notes Section

  • The document was an enclosure to a formal compliance letter submitted to the BSE and NSE.
  • The transcript contained detailed Q&A with analysts from Morgan Stanley, Goldman Sachs, Bank of America, Kotak, Bellwether Capital, and Emkay Global, covering topics like growth sustainability, capital allocation, competitive dynamics in InstaHelp, margin profiles, international expansion, and the Native business strategy.
  • No new unpublished price sensitive information (UPSI) was indicated to be shared during the call; the discussion was based on the already published results and shareholder letter.
  • The summary is based strictly on the disclosed transcript; no financial data beyond what was stated in the call has been fabricated or inferred.