Department of Administrative Reforms and Public Grievances (DARPG), Government of India launched the Portal for National e-Governance Service Delivery Assessment (NeSDA) 2025
Portal launched on 25.05.2026 in a meeting with Nodal Officers of Central Ministries and States/UTs
NeSDA is a biennial assessment framework to measure depth and effectiveness of e-Governance service delivery mechanisms
Framework based on Online Service Index (OSI) of UN e-Government Survey, customized for Indian federal structure
Assesses availability, accessibility and maturity of online service delivery across States, Union Territories and focus Central Ministries/Departments
Portal coverage includes two categories: (i) State, UT, City and Central Ministry Portals and (ii) State, UT, City and Central Ministry Service Portals
Framework covers G2C and G2B services across 11 key sectors: Finance, Labour & Employment, Education, Local Governance & Utility Services, Social Welfare (including Health, Agriculture and Home Security), Environment (including Fire), Tourism, Public Grievance, Transport and Travel sectors
Ministry of Corporate Affairs services added as new focus sector for NeSDA 2025
Total 59 mandatory services proposed for assessment for every State & UT
Total 43 services proposed for assessment covering Central Ministries/Departments
Assessment parameters include: Accessibility, Content Availability, Ease of Use, Information Security and Privacy, End Service Delivery, Integrated Service Delivery, Status and Request Tracking, Open Government Data (OGD), E-Participation, and Leveraging Emerging Technologies
Portal will serve as instrument to collect data online from States, UTs and Central Ministries
DARPG will undertake stakeholder consultations, capacity building sessions and regular review meetings during assessment cycle
All Nodal Officers requested to ensure timely submission of data and active coordination with DARPG
