Date: 14th July 2026

KMP / Board / Auditor Changes

Not Specified

Dividend Declaration or Non-Declaration

Not Specified

Board Meeting Outcomes

Not Specified

Financial Results

Not Specified

Disinvestment / Strategic Actions

Not Specified

Other Operational / Legal / Strategic Disclosures

General Company Information

  • Corporate Identity Number: L64202MH2001PLC134147
  • Year of Incorporation: December 6, 2001
  • Paid-up Capital: ₹6,969.91 million
  • Reporting Period: April 1, 2025 – March 31, 2026
  • Reporting Boundary: Consolidated basis covering all entities in consolidated financial statements across India, US, UK, Philippines, Mexico, Australia, South Africa, Romania, Trinidad & Tobago, and UAE

Business Activities

  • Main Activity: BPS services (NIC Code: 63999)
  • Turnover Contribution: Healthcare 33.40%, Banking & Financial Services 32.40%, Communication Media & Technology 21.20%, Other Diverse Industries 13.00%
  • Export Contribution: 99.74% of total turnover
  • Customer Base: Serves more than 150 clients including Fortune 500 and FTSE 100 companies

Operational Presence

  • National Locations: 20 offices across 8 states
  • International Locations: 37 offices across 9 countries

Workforce Statistics

Total Employees: 8,309

  • Permanent Employees: 8,292 (Male: 59.55%, Female: 40.40%, Others: 0.05%)
  • Other than Permanent: 17 (Male: 41.18%, Female: 58.82%)

Total Workers: 27,896

  • Permanent Workers: 25,300 (Male: 49.15%, Female: 50.66%, Others: 0.19%)
  • Other than Permanent: 2,596 (Male: 46.11%, Female: 53.89%)

Differently Abled Personnel

  • Employees: 78 (Male: 46.15%, Female: 53.85%)
  • Workers: 308 (Male: 30.84%, Female: 67.21%, Others: 1.95%)

Gender Representation

  • Board of Directors: 18.18% female (2 out of 11 directors)
  • Key Management Personnel: 33.33% female (1 out of 3)

Turnover Rates (FY 2025-26)

  • Permanent Employees: 17.99% (Male: 18.39%, Female: 17.37%)
  • Permanent Workers: 34.92% (Male: 35.62%, Female: 34.18%)

Subsidiary Structure

37 holding/subsidiary/associate companies including:

  • RPSG Ventures Limited (Holding, 53.66%)
  • Firstsource Process Management Services Limited (100%)
  • Firstsource Solutions UK Limited (100%)
  • Multiple US subsidiaries (Firstsource Group USA Inc., Firstsource Advantage LLC, etc.)
  • Operations across Argentina, Ireland, Sri Lanka, Mexico, Jamaica, South Africa, Australia, Colombia, UAE, Canada
  • Nanobi Data and Analytics Private Limited (Associate, 22.93%)

CSR Applicability

  • CSR Applicable: Yes
  • Turnover: ₹23,121.30 million
  • Net Worth: ₹25,758.45 million

Grievance Management (FY 2025-26)

  • Shareholders: 75 complaints filed, 0 pending
  • Employees/Workers: 112 complaints filed, 3 pending
  • Customers: 0 complaints filed, 0 pending
  • Value Chain Partners: 0 complaints filed, 0 pending
  • Others: 115 complaints filed, 3 pending

Material Business Risks

1. Cybersecurity/Data Privacy: Risk & Opportunity - Implemented ISO 27001, HIPAA, HITRUST, SOC2 certifications with 24/7 monitoring

2. Technology Risks (AI & Emerging Tech): Risk - Investing in digital solutions including RPA and analytics

3. Talent Management: Risk & Opportunity - Focus on retention, recruitment, and succession planning

4. Empowering Workplace: Risk & Opportunity - Comprehensive health & safety policies and diversity initiatives

5. Environment and Climate Action: Risk & Opportunity - Carbon emission reduction targets and decarbonization roadmap

6. Customer Centricity: Opportunity - Focus on customer satisfaction and service quality

7. Community Impact: Opportunity - Social development initiatives aligned with UN SDGs

Policy Framework

  • All 9 NGRBC principles covered with board-approved policies
  • Policies extend to value chain partners
  • Key policies include Sustainable Supply Chain Policy, Human Rights Policy, Global Inclusion and Diversity Policy
  • ISO 45001:2018 certification in select centers

Governance Structure

  • Highest authority for implementation: Mr Dinesh Jain - President and CFO
  • Board Committee responsible: Risk Management Committee
  • Frequency of review: Quarterly for most principles

Training and Awareness

Principle 1 Training Coverage

  • Board of Directors/KMP: 100%
  • Employees: 93.37%
  • Workers: 96.40%

Human Rights Training (Principle 3)

  • Permanent Employees: 83.97% covered
  • Permanent Workers: 82.39% covered

Financial Penalties

  • RBI Compounding Order: ₹265,912 for delayed ESOP filings under FEMA

Compensation Statistics

Median Remuneration

  • Board of Directors: Male ₹525,000, Female ₹425,000
  • KMP: Male ₹164,472,737, Female ₹6,086,855
  • Employees: Male ₹859,512, Female ₹1,000,006
  • Workers: Male ₹348,264, Female ₹444,576

Gender Wage Ratio

  • Gross wages paid to females: 53.3% of total wages

Complaints Management

Human Rights Complaints (FY 2025-26)

  • Sexual harassment: 45 complaints filed, 7 pending
  • Discrimination: 2 complaints filed, 1 pending
  • Wages: 32 complaints filed, 0 pending
  • Child labor: 0 complaints
  • Forced labor: 0 complaints

POSH Complaints

  • Total complaints: 26
  • Percentage of female workforce: 0.29%
  • Complaints upheld: 22

Environmental Performance

Energy Consumption

  • Total Energy: 186,823 GJ
  • Renewable: 40,645 GJ (22%)
  • Non-renewable: 146,178 GJ
  • Energy Intensity: 0.000001943 per rupee turnover

Water Management

  • Total Water Withdrawal: 282,542 KL
  • Water Consumption: 28,254 KL
  • Water Intensity: 0.000000294 per rupee turnover
  • Water Discharge: 254,288 KL (all to third parties)

Greenhouse Gas Emissions

  • Scope 1: 721 tCO2e
  • Scope 2 (Market-based): 10,631 tCO2e
  • Scope 2 (Location-based): 33,388 tCO2e
  • Emission Intensity: 0.000000118 tCO2e per rupee turnover

Waste Management

  • Total Waste Generated: 693 metric tonnes
  • Plastic Waste: 18 tonnes
  • E-Waste: 13 tonnes
  • Bio Medical Waste: 2 tonnes
  • Battery Waste: 7 tonnes
  • Other Non-hazardous: 653 tonnes
  • Waste Recycled/Recovered: 531 tonnes
  • Waste Disposed: 162 tonnes
  • Waste Intensity: 0.000000007 per rupee turnover

Sustainable Initiatives

  • Procured 21,200 International Renewable Energy Certificates (I-RECs)
  • Planted 2,500 mangrove trees targeting 272.5 tCO2e sequestration
  • Electric vehicle transition program with 10-11% adoption across major locations
  • Target of 50% EV adoption by 2027

Supplier Management

  • 77% of suppliers assessed for ESG parameters
  • 10.64% of inputs sourced from MSMEs/small producers
  • 20.61% of inputs sourced from within India
  • Preferential procurement policy for diverse suppliers

CSR Activities

  • Total Beneficiaries: Approximately 41,576 across various projects
  • 100% beneficiaries from vulnerable and marginalized groups
  • Key projects: Women empowerment, ICU ward setup, STEM labs, animal care, afforestation
  • Amount spent in aspirational districts: ₹10,00,000 in Palghar, Maharashtra

Data Security

  • Data Breaches: 0 instances
  • PII Involvement: 0%
  • Impact: None
  • Cybersecurity framework compliant with PCI DSS, ISO 27001:2013, HITRUST

Independent Assurance

  • Assurance Provider: Deloitte Haskins & Sells LLP
  • Type: Limited Assurance on BRSR Core Indicators
  • Scope: Covered specific sustainability metrics including energy, water, emissions, waste, and social indicators
  • Conclusion: Nothing came to their attention that causes them to believe the identified sustainability information was not prepared in accordance with criteria