Date: September 7, 2026

Business Operations

Products/Services

  • Main Business Activity: Travel agency and tour operators (Support service to Organizations)
  • Revenue Breakdown:
  • Ticketing revenue: 91.32% of total turnover (NIC Code: 79110)
  • Advertising revenue: 5.91% of total turnover (NIC Code: 73100)
  • Other operating revenue: 2.77% of total turnover (NIC Code: 79110)

Operational Presence

  • Number of Offices: 3 (all national, no international offices)
  • Markets Served: Domestic and international markets through online platforms
  • Export Contribution: 0.83% of total turnover

Customer Base

  • B2C Customers: Individual travelers across India using ixigo, Confirmtkt, and AbhiBus platforms for train, flight, bus bookings, accommodations, and cab services
  • B2B Customers: Travel agents and tour operators served through "Travel Super Mall" brand across metropolitan hubs

Employee Statistics

Workforce Composition (FY 2025-26)

  • Total Employees: 865
  • Permanent Employees: 624 (Male: 515, Female: 109)
  • Other than Permanent: 241 (Male: 86, Female: 155)
  • Gender Distribution: Male 69.48%, Female 30.52%
  • No differently abled employees or workers

Leadership Representation

  • Board of Directors: 9 total, 1 female (11.11%)
  • Key Management Personnel: 4 total, 0 female

Employee Turnover

  • Permanent Employees Turnover Rate (FY 2025-26):
  • Male: 14.01%
  • Female: 32.51%
  • Total: 17.33%
  • Three-year trend shows decreasing attrition from 24.75% in FY 2023-24

Subsidiary and Associate Companies

  • Wholly Owned Subsidiaries:
  • Ixigo Europe, S.L. (100% ownership)
  • IXIGO PTE. LTD. (100% ownership)
  • Subsidiary: Zoop Web Services Private Limited (62% ownership)
  • Step-down Subsidiary: Online Travel Solutions, S.L. (60% ownership)
  • Associates:
  • Squad As A Service, S.L. (45.02% ownership)
  • Freshbus Private Limited (25.66% ownership)
  • None participate in Business Responsibility initiatives

CSR Compliance

  • CSR Not Applicable: Company does not meet average net profit threshold under Section 135 of Companies Act, 2013
  • Turnover: ₹12,075.07 million
  • Net Worth: ₹19,829.18 million

Grievance Management

FY 2025-26 Complaints

  • Communities: 1 complaint received under Vigil Mechanism (resolved after year-end)
  • Investors: No complaints
  • Shareholders: No complaints (compared to 396 in FY 2024-25 related to IPO)
  • Employees: No complaints
  • Customers: 653,307 complaints received, 703 pending at year-end (654,324 resolved during year)
  • Value Chain Partners: Not applicable

Material Risk Assessment

Identified Material Issues

1. Cybersecurity and Data Protection (Risk)

  • Rationale: High dependency on digital infrastructure, DPDP Act 2023 compliance requirements
  • Mitigation: ISO 27001:2022 ISMS, PCIDSS 4.0, SOC monitoring, data encryption, MFA, employee awareness programs
  • Financial Implications: Negative - potential legal penalties, breach remediation costs, reputational damage

2. Business Ethics and Governance (Risk)

  • Rationale: Foundational to long-term value creation, weaknesses may undermine investor confidence
  • Mitigation: Code of Conduct, whistle-blower mechanisms, Board oversight
  • Financial Implications: Negative - legal liabilities, regulatory penalties; Positive - higher investor confidence

3. Human Capital Development (Opportunity)

  • Rationale: Critical for innovation and service excellence
  • Financial Implications: Positive - higher retention, enhanced productivity; Negative - attrition risk if not prioritized

4. Diversity, Equity, and Inclusion (Opportunity)

  • Rationale: Enhances innovation, talent retention and brand perception
  • Financial Implications: Positive - higher productivity, better employer branding

5. Customer Trust and Service Quality (Opportunity)

  • Rationale: Strengthens customer loyalty in competitive OTA market
  • Financial Implications: Positive - higher retention, improved NPS, revenue growth

6. Responsible Use of Artificial Intelligence (Risk/Opportunity)

  • Rationale: AI/ML used across search, pricing, recommendations; unchecked AI could harm customers
  • Mitigation: AI governance framework, human oversight, bias testing, transparency disclosures
  • Financial Implications: Positive - efficiency gains; Negative - business risk, regulatory risk, reputational damage

Policy Framework

NGRBC Principle Coverage

  • Principles with Policies: P1, P3, P4, P5, P6, P8, P9 (Yes)
  • Principles without Policies: P2, P7 (No)
  • Board Approval: Policies for P1, P3, P4, P5, P6, P8, P9 approved by Board
  • Policies Translated to Procedures: Yes for covered principles
  • Policies Extend to Value Chain: No

Certifications and Standards

  • ISO 27001 - ICS (International Certification Services Pvt. Ltd.)
  • PCI-DSS - SISA
  • VAPT Assessments - by CERT-in empanelled security services vendor (WeSecureApp)

Governance Structure

  • Highest Authority for Implementation: Mr. Aloke Bajpai, Chairman, Managing Director & Group CEO
  • Board Committee for Sustainability: Not currently established (may constitute in future)
  • Principle Review Frequency: Quarterly for most principles

Financial Disclosures

Accounts Payable Days

  • FY 2025-26: 118 days
  • FY 2024-25: 76 days

Related Party Transactions Share

  • Purchases from Related Parties: 0.77% of total purchases (0.83% in FY 2024-25)
  • Sales to Related Parties: 0.69% of total sales (0.27% in FY 2024-25)
  • Investments in Related Parties: 28.85% of total investments (24.21% in FY 2024-25)

Legal and Regulatory Compliance

Fines/Penalties (FY 2025-26)

1. GST Demand - Haryana

  • Authority: Office of Deputy Commissioner of State Tax (SGST) Gurugram (East)
  • Amount: ₹31,04,778 (tax) + ₹37,72,687 (interest) + ₹31,04,778 (penalty) = ₹99,82,243 total demand
  • Nature: Alleged excess input tax credit for FY 2019-20
  • Status: Appeal filed with Joint Commissioner of State Tax (Appeals), Gurugram

2. GST Demand - Karnataka

  • Authority: Office of the Assistant Commissioner of Commercial Taxes (Audit), Bangalore
  • Amount: ₹14.25 lakh (GST) + ₹9.62 lakh (interest) + ₹1.42 lakh (penalty) = ₹25.29 lakh total demand
  • Nature: Dispute over GST rate application on passenger transportation services
  • Status: Appeal filed with Office of the Joint Commissioner of Commercial Taxes, Karnataka on March 28, 2026

Anti-Corruption Measures

  • Anti-Bribery and Anti-Corruption Policy implemented
  • No disciplinary actions against Directors/KMPs/employees for bribery/corruption
  • No complaints regarding conflict of interest

Environmental Performance

Energy Consumption

  • Total Energy Consumption (FY 2025-26): 599,538.96 MJ (all non-renewable)
  • Energy Intensity: 0.0000496510 per rupee of turnover
  • Scope 2 Emissions: 118.2424 tCO2e
  • Note: Data excludes Bengaluru office and Hyderabad office for part of year due to shared premises

Water Management

  • Water Consumption (FY 2025-26): 3,354.26 kiloliters (estimated based on CGWA guidelines)
  • Water Intensity: 0.0000002778 per rupee of turnover
  • No significant water discharge

Waste Management

  • Minimal waste generation due to service industry nature
  • All waste disposed through authorized vendors as per applicable norms
  • No hazardous or toxic chemicals used in operations

Social Performance

Employee Well-being Benefits

  • Health Insurance: 100% coverage for all employees
  • Accident Insurance: 100% coverage for all employees
  • Maternity Benefits: 100% coverage for female employees
  • Paternity Benefits: 100% coverage for male employees
  • Crèche Facilities: Provided through reimbursement model
  • Spending on Well-being: 0.17% of total revenue

Retirement Benefits

  • Provident Fund: 100% employee coverage, duly deposited
  • Gratuity: 100% employee coverage, duly deposited
  • ESI: Not applicable

Training and Development

  • Health and Safety Training: 91.03% of employees covered
  • Skill Upgradation Training: 90.22% of employees covered
  • Performance Reviews: 85.90% of employees received performance reviews

Human Rights Compliance

  • No specific human rights training conducted
  • All employees paid above minimum wage
  • No complaints regarding sexual harassment, discrimination, child labor, or forced labor
  • POSH Complaints: Zero reported in FY 2025-26

Stakeholder Engagement

Key Stakeholder Groups

  • Customers: Continuous engagement through multiple channels
  • Employees: Continuous engagement through workplace platforms
  • Government/Regulators: Need-based engagement
  • Shareholders: Continuous engagement through multiple channels
  • Communities: Continuous engagement through advertisements
  • Suppliers: Continuous engagement through direct communication
  • Media: Continuous engagement through multiple channels

Stakeholder Consultation

  • Currently used for economic matters primarily
  • Exploring expansion to environmental and social topics
  • No vulnerable/marginalized stakeholder groups identified yet