Date: July 13, 2026

Company Overview

  • Corporate Identity Number (CIN): L65110TN1916PLC001295
  • Year of incorporation: 1916
  • Paid-up Capital: ₹1,93,32,92,438.00
  • Turnover: ₹1,31,58,67,09,504.30
  • Net worth: ₹1,37,01,79,39,030.43
  • Reporting boundary: Standalone basis

Operational Footprint

  • 901 branches and 39 offices across India
  • Presence across 20 States and 2 Union Territories
  • No international operations
  • Total employee strength: 9,883 (9,845 permanent + 38 other than permanent)

Employee Statistics

  • Female employees: 28% (2,740 out of 9,845 permanent employees)
  • Women representation at Board level: 30% (3 out of 10 directors)
  • Differently abled employees: 10 (8 male, 2 female)
  • Employee turnover rate: 12.28% for current FY
  • Training coverage: 99.88% of employees trained on skill upgradation
  • 100% employees covered under insurance benefits

Governance Structure

  • Board-level CSR & ESG Committee provides oversight of sustainability agenda
  • Lead Independent Director appointed during the year
  • Head of BRSR: Shri Chandrasekaran M S, Chief General Manager and Chief Operating Officer
  • Independent assurance provider: M/s. SGS India Pvt Limited

ESG Performance and Ratings

  • CRISIL ESG Rating: 68
  • NSE ESG Rating: 74
  • ESG Risk AI Rating: 70
  • External assessment by SEBI-registered ESG Rating Providers

Environmental Performance

Energy Consumption:

  • Total energy consumed: 1,23,266.91 GJ
  • Renewable energy consumption: 3,068.99 GJ (2.49% of total)
  • Energy intensity: 0.0000009368 per rupee of turnover

Greenhouse Gas Emissions:

  • Scope 1 emissions: 944.40 tCO2e
  • Scope 2 emissions: 22,229.25 tCO2e
  • Total emissions intensity: 0.0000001766 tCO2e per rupee of turnover

Water Management:

  • Total water withdrawal: 1,18,515.87 kilolitres
  • Water consumption: 23,703.17 kilolitres
  • Water intensity: 0.00000018013 per rupee of turnover

Waste Management:

  • Total waste generated: 209.42 metric tonnes
  • E-waste: 99.97 metric tonnes
  • Battery waste: 109.05 metric tonnes
  • Paper waste: 0.4 metric tonnes
  • Waste recovered through recycling: 209.02 metric tonnes

Social Initiatives

Financial Inclusion:

  • 76,056 PMJDY accounts opened
  • 119,417 enrolments under PMJJBY
  • 275,197 enrolments under PMSBY
  • 30,440 enrolments under APY
  • 417 Financial Literacy Campaigns impacting 5,774 beneficiaries

CSR Activities:

  • 41 CSR projects approved
  • 2,83,721 total beneficiaries
  • Focus on vulnerable and marginalized groups (65-100% beneficiaries across projects)
  • Key focus areas: education, healthcare, sanitation, livelihood development, environmental sustainability

Customer Service

  • Customer complaints received: 9,711 (current FY)
  • Complaints pending resolution: 612 (6.30%)
  • 93.70% complaint resolution rate
  • Zero data breaches reported
  • Robust grievance redressal mechanism in place

Material Responsible Business Conduct Issues

Identified 15 material issues including:

1. Brand Reputation

2. Financial Performance

3. Digitalization

4. Customer Experience & Satisfaction

5. Regulatory and Statutory Compliance

6. Cyber Security and Data Privacy

7. Business Ethics

8. Transparency & Fair Disclosures

9. Fraud Risk Management

10. Financial Inclusion

11. Corporate Governance

12. Talent Attraction & Retention

13. Product Design & Innovation

14. Climate Change

15. ESG Oversight

Assurance and Compliance

  • Independent reasonable assurance by M/s. SGS India Pvt Ltd.
  • Assurance conducted in accordance with ISAE 3000 (Revised) and ISAE 3410
  • No material fines, penalties, or regulatory actions against the Bank or its directors/KMPs
  • Full compliance with applicable environmental laws and regulations

Digital Initiatives

  • 7.46 lakh pages saved through digital initiatives
  • Implementation of Biometric e-KYC and Digital Assisted FD/RD Journey
  • Reduced courier usage, storage requirements, and processing time

Renewable Energy Initiatives

  • 850 kW windmill facility at Theni
  • Rooftop solar installations: Trichy Divisional Office (38 kW), Hyderabad Divisional Office (38 kW), Namakkal Main Branch (15 kW), Batlagundu Branch (7.5 kW)
  • IGBC Platinum certification for Central Office at Karur
  • IGBC Green Interior certification for 10 branches initiated