Date: 26th June 2026

Company Overview

  • Incorporated in 1996 (CIN: L55101MH1996PLC405715)
  • India's largest vacation ownership company with over 3 lakh members
  • 100% revenue from Vacation Ownership and Accommodation related services (NIC Code: 55101)

Operations Structure

  • 94 operational locations nationwide (58 resorts + 36 offices)
  • Operations across 13 States and 1 Union Territory: Andhra Pradesh, Goa, Gujarat, Himachal Pradesh, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Puducherry, Rajasthan, Sikkim, Tamil Nadu, Uttar Pradesh, Uttarakhand
  • No international operations based on reporting boundary

Employee Statistics

  • Total employees: 7,592 (Permanent: 5,684 + Other than Permanent: 1,908)
  • Gender distribution: Male 78.8% (5,983), Female 21.2% (1,609)
  • Differently abled employees: 73 (Permanent: 70, Other: 3)
  • Board diversity: 14.29% female representation (1 out of 7 directors)
  • Key Management Personnel: 33.33% female representation (1 out of 3)
  • Turnover rate: Permanent employees 60% (Male 58%, Female 67%)

Subsidiary Structure

  • Holding company: Mahindra & Mahindra Limited (66.74% ownership)
  • 22 subsidiaries including Gables Promoters Private Limited (100%), Mahindra Hotels and Residences India Limited (100%), and international subsidiaries
  • 2 associate companies and 2 joint ventures
  • Only 2 subsidiaries (Gables Promoters and Mahindra Hotels) participate in Business Responsibility initiatives

CSR Compliance

  • CSR applicable under Section 135 of Companies Act, 2013
  • Turnover: ₹1,469.23 Crore
  • Net worth: ₹218.96 Crore

Material Responsibility Issues

Six key material issues identified:

1. Member/Customer Experience (Risk & Opportunity) - Service quality impacts retention and referrals

2. Governance, Transparency, Ethics & Compliance (Risk) - Regulatory compliance across multiple locations

3. Brand Value Creation (Opportunity) - Sustainability influences customer preferences

4. Water Conservation (Risk & Opportunity) - Operations in water-stressed regions

5. Employee Wellness, Health & Safety (Risk & Opportunity) - Hospitality safety risks

6. Talent Management & Retention (Risk & Opportunity) - People-intensive business dependency

Policy Framework

  • Comprehensive policy coverage across all 9 NGRBC Principles
  • Board-approved policies including Code of Conduct, Anti-Bribery and Anti-Corruption, POSH, Whistle Blower, CSR, and Sustainability policies
  • Policies translated into procedures and extended to value chain partners

Sustainability Commitments

  • RE100 by 2050
  • EP100 by 2030
  • Carbon neutrality by 2040
  • SBTi-aligned emissions-intensity reduction target of 88.3% by 2031
  • Net positive impact on biodiversity by 2040
  • Annual food waste reduction targets at resort level

Governance Structure

  • Mr. Manoj Bhat, MD & CEO responsible for implementation and oversight of Business Responsibility policies
  • Sustainability Council chaired by MD & CEO with quarterly meetings
  • Periodic review of policies and principles performance

Performance Metrics FY 2025-26

Energy Consumption:

  • Total energy: 267,298 GJ (Renewable: 15.49%)
  • Energy intensity: 165.68 GJ/INR Cr revenue (11.6% reduction YoY)
  • Electricity consumption: 129,608 GJ
  • Fuel consumption: 96,279 GJ

Water Management:

  • Total withdrawal: 1,265,200 kL (Surface: 188,071 kL, Groundwater: 695,639 kL, Third-party: 381,491 kL)
  • Water intensity: 784.23 kL/INR Cr revenue
  • Zero Liquid Discharge implementation across resorts
  • 47% of resort water consumption met through recycled water

GHG Emissions:

  • Scope 1: 7,588 tCO2e
  • Scope 2: 25,562 tCO2e
  • Total emissions intensity: 20.55 tCO2e/INR Cr revenue
  • 11.6% reduction in emissions intensity per unit revenue

Waste Management:

  • Total waste generated: 2,995.11 metric tonnes
  • Waste recovery: 98.85% (Recycled: 2,479.79t, Re-used: 261.14t, Other recovery: 219.74t)
  • Waste to landfill: 26.02 metric tonnes (0.87%)
  • Plastic waste: 51.04t, E-waste: 2.13t, Bio-medical waste: 6.09t

Certifications & Achievements:

  • 33 resorts with IGBC Platinum certification
  • 6 resorts with IGBC Gold certification
  • ISO 45001:2018 (Occupational Health and Safety)
  • ISO 22000:2018 (Food Safety Management Systems)
  • ISO 27001:2013 (Information Security)

Employee Welfare

  • Spending on wellbeing measures: 0.19% of total revenue
  • 100% coverage for PF, Gratuity, and ESI benefits
  • Equal Opportunity Policy aligned with Rights of Persons with Disabilities Act, 2016
  • Return to work rate after parental leave: 64%
  • Retention rate after parental leave: 96%

Training & Development

  • Board of Directors: 5 training programs (100% coverage)
  • KMP: 2 training programs (100% coverage)
  • Other employees: 365 training programs (Code of Conduct 89%, POSH 89%, ABAC 77% coverage)
  • Human rights training: 81.1% employee coverage

Safety Performance

  • Lost Time Injury Frequency Rate: 0.30 per million person-hours
  • Total recordable work-related injuries: 4
  • Zero fatalities
  • 100% assessment of plants and offices for health and safety practices

Stakeholder Engagement

  • 3,794 customer complaints received (31 pending resolution)
  • 33 employee complaints under POSH (6 pending resolution)
  • No complaints on working conditions, health & safety, discrimination, child labor, or forced labor
  • Structured stakeholder identification and engagement process

Supply Chain Management

  • 15.76% procurement from MSMEs
  • 3.19% procurement from marginalized/vulnerable groups
  • 100% procurement within India
  • 32% of value chain partners assessed for environmental impacts

Independent Assurance

  • Limited assurance provided by DNV Business Assurance India Private Limited
  • Assurance boundary: Indian owned and managed resorts
  • Verification of BRSR Core metrics against Industry Standard
  • Site visits conducted at 8 resorts and corporate office

Penalties & Compliance

  • ₹13,92,975 penalty paid to Himachal Pradesh State Pollution Control Board for STP treated water not meeting standards at Snow Peaks Manali resort
  • No other material penalties or non-compliances reported