Date: August 21, 2026

KMP / Board / Auditor Changes

Not Specified

Dividend Declaration or Non-Declaration

Not Specified

Board Meeting Outcomes

Not Specified

Financial Results (Standalone & Consolidated)

Not Specified

Disinvestment / Strategic Actions

Not Specified

Other Operational / Legal / Strategic Disclosures

Business Responsibility and Sustainability Report Disclosure

  • Filed in compliance with SEBI LODR Regulation 34(2)(f)
  • Reporting period: FY 2025-26 (April 1, 2025 to March 31, 2026)
  • Reporting basis: Standalone
  • Paid-up capital: ₹15,74,60,524
  • Turnover: ₹1,151.23 crore
  • Net worth: ₹562.16 crore
  • No CSR spending required due to negative average net profit of last three years

Business Activities

  • 100% of turnover from Financial and Insurance related information services
  • Payment Services: 73% of turnover
  • Financial Services: 23% of turnover
  • Export contribution: 0.002% of total turnover

Operations Structure

  • 2 office locations in India (National)
  • No international operations
  • Serves customers across urban and rural India, with focus on Tier 2 and Tier 3 cities

Employee Data

  • Total employees: 2,759 (Permanent: 789, Other than Permanent: 1,970)
  • Gender distribution: Male: 2,380, Female: 379
  • Board composition: 8 directors with 37.5% female representation (3 women)
  • Key Management Personnel: 3 with 67% female representation (2 women)
  • Employee turnover rate: 38.6% (Permanent employees)
  • No differently abled employees

Subsidiary Companies

  • Zaak ePayment Services Private Limited (100% subsidiary)
  • MobiKwik Investment Adviser Private Limited (100% subsidiary)
  • MobiKwik Distribution Services Private Limited (100% subsidiary)
  • MobiKwik Fintech Services Private Limited (100% subsidiary)
  • MobiKwik Securities Broking Private Limited (100% subsidiary)
  • MobiKwik Financial Services Private Limited (100% subsidiary)

Grievance Redressal Data

  • Customer complaints: 85,175 filed in FY26, 159 pending resolution
  • Previous year: 128,717 complaints filed, 180 pending
  • Zero complaints from communities, investors, shareholders, employees, workers, or value chain partners
  • Comprehensive grievance mechanism includes Internal Ombudsman and RBI escalation channels

Material Responsible Business Conduct Issues

1. Cybersecurity, Information Security & Data Privacy (Risk) - Essential to maintain customer trust and regulatory compliance

2. Talent Management & Employee Development (Opportunity) - Critical for innovation and business growth

3. Financial Inclusion & Financial Literacy (Opportunity) - Expands market reach and customer base

4. Customer Trust & Consumer Protection (Risk) - Foundation of business model

5. Regulatory Compliance & Corporate Governance (Risk) - Essential for sustainable growth

6. Software Release Management & Internal Controls (Risk) - Ensures system reliability and service continuity

Principle-wise Performance Disclosure

The report covers all 9 principles of National Guidelines on Responsible Business Conduct (NGRBC) with corresponding policies approved by the Board and available on company website.

Training and Awareness

  • Board of Directors: 2 programs, 100% coverage
  • Key Managerial Personnel: 2 programs, 100% coverage
  • Other employees: 9 programs, 100% coverage

Employee Benefits

  • 100% coverage for health insurance, accident insurance, and day care facilities
  • 100% maternity benefits for female employees
  • 100% paternity benefits for male employees
  • Retirement benefits: 100% coverage for PF and gratuity

Environmental Data

  • Energy consumption: 948 GJ from non-renewable sources (electricity)
  • Water consumption: 31,038.75 KL from third party/municipal sources
  • GHG emissions: Scope 1 - 228.8 tCO2e, Scope 2 - 188.1 tCO2e
  • Waste generated: 3.26 metric tonnes (paper waste)
  • No operations in ecologically sensitive areas

Industry Affiliations

  • Unified Fintech Forum (UFF)
  • Internet and Mobile Association of India (IAMAI)
  • Payment Council of India
  • Fintech Convergence Council
  • Confederation of Indian Industry (CII)