Date: FY 2025-26 (Reporting period)

General Company Information

  • Corporate Office: Plot No.4, Sector-10, Dwarka, New Delhi -110075
  • Year of incorporation: 1895 (nationalized in 1970)
  • Paid-up Capital: Rs. 2298.59 crores
  • Listed on: BSE and NSE
  • Reporting Boundary: Standalone basis (Pan India operations and foreign branches)

Business Operations

Products/Services (Accounting for 100% of turnover):

  • Deposits, Advances (Agriculture lending, MSME Lending, Retail lending, Corporate lending), Treasury products and Third Party Services (NIC Code 64191)

Business Segment Revenue Contribution:

  • Retail Banking (exposure < ₹7.50 Crores): 29.73%
  • Corporate/Wholesale Banking (exposure ≥ ₹7.50 Crores): 38.20%
  • Treasury: 29.40%
  • Other Banking Operations: 2.67%

Operational Presence:

  • National: 10,324 Branches, 11,065 ATMs, 1,058 Other offices, 4 HO buildings across 744 districts (Total 22,451 locations)
  • International: 2 Branches (Dubai and Gift City, Ahmedabad)
  • Markets Served: 28 states & 7 UTs (except Lakshadweep)
  • Customer Base: Over 18.53 crore customers as of 31 March 2026

Employee Information

Workforce Details (as at end of FY 2025-26):

  • Total Employees: 103,193
  • Permanent: 103,184
  • Other than Permanent: 9
  • Gender Distribution:
  • Male: 77,043 (74.66%)
  • Female: 26,150 (25.34%)
  • Differently Abled Employees: 3,236
  • Male: 2,657 (82.11%)
  • Female: 579 (17.89%)

Key Management Personnel:

  • Total KMPs: 7
  • Female Representation in KMP: 0

Employee Turnover Rate:

  • FY 2025-26: 4.15% (Male: 4.15%, Female: 4.14%)
  • FY 2024-25: 3.26% (Male: 3.27%, Female: 3.20%)
  • FY 2023-24: 3.66% (Male: 3.92%, Female: 2.86%)

Subsidiaries and Associates

Major Entities:

1. PNB Investment Services Ltd. (Subsidiary, 100% holding)

2. PNB Cards & Services Ltd. (Subsidiary, 100% holding)

3. PNB Gilts Ltd. (Subsidiary, 74.07% holding)

4. PNB Housing Finance Ltd. (Associate, 28.04% holding)

5. PNB MetLife India Insurance Co. Ltd (Associate, 30% holding)

6. Punjab National Bank (International) Ltd., UK (Subsidiary, 100% holding)

7. DRUK PNB Bank Ltd. (Subsidiary, 51% holding)

8. JSC Tengri Bank (Associate, 41.64% holding, License Revoked w.e.f. 18.09.2020)

9. Everest Bank Ltd. (Joint Venture, 20.02% holding)

10. Regional Rural Banks (7 entities, 35% holding each)

Financial Information

  • Turnover: ₹1,47,017.16 Crores
  • Net Worth: ₹1,18,317.14 Crores
  • CSR Provisions: Not applicable under Companies Act, but Bank has Board-approved CSR Policy

Material Responsible Business Conduct Issues

Identified Material Issues:

1. Climate Risk (Risk & Opportunity)

2. Sustainable Finance (Opportunity)

3. Data Privacy (Risk)

4. Financial Inclusion (Opportunity)

5. Customer Centricity (Opportunity)

6. Human Capital Risk and Social Capital Risk (Risk & Opportunity)

7. Regulatory Compliance (Opportunity)

Net Zero Targets:

  • Scope 1 and Scope 2 emissions: FY2031
  • Scope 1, 2, and 3 emissions: 2060

Stakeholder Grievance Management

Complaint Statistics (FY 2025-26):

  • Customers: 5,74,498 complaints received, 7,331 pending resolution
  • Employees: 3,496 complaints through HRMS, 119 through Sampark portal
  • Shareholders/Bondholders: 43 complaints, 0 pending
  • No complaints from value chain partners

Environmental Performance

Energy Consumption (FY 2025-26):

  • Renewable Sources: 2,555 GJ
  • Non-Renewable Sources: 1,096,564 GJ
  • Total Energy Consumption: 1,096,564 GJ
  • Energy Intensity: 0.07 per rupee of turnover

Water Management (FY 2025-26):

  • Total Water Withdrawal: 1,211,828 kiloliters
  • Municipal Water: 10,28,741 kiloliters
  • Groundwater: 1,83,087 kiloliters
  • Water Consumption: 1,211,828 kiloliters
  • Water Intensity: 0.08 per rupee of turnover

GHG Emissions (FY 2025-26):

  • Scope 1 Emissions: 1,64,328 metric tonnes CO2 equivalent
  • Scope 2 Emissions: [Not separately quantified in data]
  • Emission Intensity: 0.01 per rupee of turnover

Waste Management (FY 2025-26):

  • Plastic Waste: 5.46 MT
  • E-waste: 21.63 MT
  • Other Non-hazardous Waste: 16.44 MT
  • Total Waste Generated: 43.53 MT
  • Waste Intensity: 0.0000029 per rupee of turnover

Social Performance

Training and Awareness:

  • Board of Directors: 26 programs, 100% coverage
  • KMPs: 10 programs, 100% coverage
  • Other Employees: 3,403 programs, 86.36% coverage

Employee Well-being:

  • Health Insurance: 100% coverage for permanent employees
  • Accident Insurance: 100% coverage for permanent employees
  • Maternity Benefits: 100% coverage for female employees
  • Paternity Benefits: 100% coverage for male employees
  • Day Care Facilities: Available at 6 locations (Dwarka, Gurgaon, Faridabad, Lucknow, Panchkula, Bhikaji Cama)

Diversity and Inclusion:

  • Accessibility: 10,583 ATMs (95.64%) and 8,877 branches (85.98%) have ramp facilities
  • Braille Debit Card (PNB ANTAH DRISHTI) for visually impaired customers
  • Tactile guiding path in 1,249 branches

Governance and Compliance

Policy Framework:

  • All 9 NGRBC Principles covered by Board-approved policies
  • Policies include Whistle Blower, Equal Opportunity, POSH, Climate Risk Management, ESG Policy
  • ISO Certifications: 9001:2015 and 27001:2022 for various divisions

Board Oversight:

  • Sustainability and Resilience Committee (SARC) headed by MD & CEO
  • Risk Management Committee also assigned sustainability roles
  • Annual review of policies and performance

External Assurance:

  • BRSR Core indicators assured by M/s Ummed Jain & Co. (Central Statutory Auditor)
  • Reasonable assurance obtained for identified sustainability information

Principle-wise Performance Disclosure

Principle 1 (Ethical Conduct):

  • No fines/penalties paid in proceedings with regulators/law enforcement agencies
  • Anti-corruption policy through Whistle Blower mechanism
  • No disciplinary actions against Directors/KMPs/employees for bribery/corruption

Principle 2 (Sustainable Products/Services):

  • Capex investment in solar power: ₹4.63 crores (0.39% of total capex)
  • Solar capacity: 1504 kWp covering 65 buildings nationwide

Principle 3 (Employee Well-being):

  • Return to work rate after parental leave: 100%
  • Retention rate: 99.72%
  • No safety-related incidents (fatalities or injuries)

Principle 4 (Stakeholder Responsiveness):

  • Key stakeholders: Shareholders, Employees, Customers, Government, Regulators
  • Multiple engagement channels established

Principle 5 (Human Rights):

  • Median remuneration: BoD ₹18-21 lakhs, KMP ₹41.55 lakhs, Other employees ₹11-12 lakhs
  • Gross wages to females: 24.09% of total wages
  • POSH complaints: 20 reported, 5 upheld

Principle 6 (Environmental Protection):

  • Various initiatives for GHG reduction: solar power, energy-efficient equipment, EV vehicles, green buildings
  • Water conservation: STPs, rainwater harvesting at 8 buildings

Principle 7 (Policy Influence):

  • 8 affiliations with trade/industry chambers including IBA, ICC, ASSOCHAM, CII, FICCI

Principle 8 (Inclusive Growth):

  • MSE procurement: 10.56% (₹296.50 crores)
  • Rural employment: 22.49% of total wage cost
  • Multiple CSR initiatives benefiting vulnerable groups

Principle 9 (Customer Responsibility):

  • Multiple grievance redressal channels: CGRMS, toll-free numbers, email, social media
  • No data breaches reported
  • Cybersecurity framework compliant with RBI guidelines

Independent Assurance

  • Assurance Provider: M/s Ummed Jain & Co. (Central Statutory Auditor)
  • Type of Assurance: Reasonable assurance on BRSR Core indicators
  • Scope: FY 2025-26 sustainability disclosures
  • Opinion: Prepared in all material respects in accordance with SEBI LODR and GHG Protocol