Date: 25.08.2026

Products/Services

  • Main Activity: Activities auxiliary to financial service activities (Cash management services for banks, financial institutions, organized retail, and e-commerce companies in India and logistic services for valuables)
  • Product: Cash Logistics Services (NIC Code: 66190)
  • Contribution to turnover: 100%

Operations

  • Number of offices: 82 national offices (1 Registered Office, 1 Corporate Office, 19 Regional Offices and 61 other Offices including Vaults, Strong Rooms, and Sub-Regional offices)
  • International operations: None
  • Markets served: Pan-India presence across 28 States and 8 Union Territories covering 9,162 locations
  • Export contribution: 0% of total turnover
  • Customer base: Banks, NBFCs, e-commerce companies, organized retail chains, financial and non-financial institutions

Employees

  • Total permanent employees: 2,641 (2,174 male, 467 female)
  • Gender distribution: 82% male, 18% female
  • Differently abled employees: 9 total (7 male, 2 female)
  • Service providers engaged: 7,236 (on part-time, temporary, or casual basis)
  • Employee turnover rate: 23% for FY 2025-26 (23% male, 25% female)

Board and Management Representation

  • Board of Directors: 6 total with 2 females (33% representation)
  • Key Management Personnel: 8 total with 1 female (13% representation)
  • KMP includes three Executive Directors: Chairman & Managing Director and two Whole-time Directors

Subsidiary Information

  • Aceware Fintech Services Private Limited: Subsidiary Company (58.21% ownership)
  • Does not participate in Business Responsibility initiatives of the listed entity

CSR Applicability

  • CSR applicable: Yes under section 135 of Companies Act, 2013
  • Turnover: ₹4,012.86 million
  • Net worth: ₹2,838.92 million

Complaints/Grievances

  • Customer complaints: 610 filed in FY 2025-26 (all service-related and resolved in time-bound manner)
  • Previous year: 594 complaints in FY 2024-25
  • No complaints from communities, investors, shareholders, employees, workers, or value chain partners
  • Grievance redressal mechanism available for all stakeholder groups

Material Responsible Business Conduct Issues

Identified 8 material issues:

1. Carbon Emissions (Risk) - Negative financial implications

2. Labour Management (Risk) - Negative financial implications

3. Human Capital Development (Opportunity) - Positive financial implications

4. Health & Safety (Opportunity) - Positive financial implications

5. Human Rights (Risk) - Negative financial implications

6. Privacy and data security (Risk) - Negative financial implications

7. Community relations (Opportunity) - Positive financial implications

8. Business Ethics (Opportunity) - Positive financial implications

Management and Process Disclosures

  • Policies cover all 9 NGRBC Principles: Yes
  • Policies approved by Board: Yes
  • Policies translated into procedures: Yes
  • Policies extend to value chain partners: No
  • Certification: ISO 9001-2015 Certified (Quality Management Systems)
  • Highest authority for implementation: Col. David Devasahayam (RETD.), Chairman and Managing Director
  • Board review frequency: Annually for all principles
  • No external assessment of policies conducted

Principle-wise Performance

Principle 1: Ethical, Transparent and Accountable Business
  • Training coverage: 100% of Board, 100% of KMPs, 86% of other employees
  • No fines/penalties/settlements with statutory authorities
  • Anti-corruption policy: Yes (https://www.radiantcashservices.com/wp-content/uploads/2023/08/Anti-Corruption-and-Anti-Bribery-Policy.pdf)
  • No disciplinary actions for bribery/corruption
  • Accounts payable days: 3.15 days (FY 2025-26) vs 5.19 days (FY 2024-25)
  • Related party transactions: 31% of purchases, 0.10% of sales, 93.3% of loans & advances, 100% of investments
Principle 2: Sustainable and Safe Goods/Services
  • Capex investments: 2.3% in technologies to improve environmental and social impacts (data protection and safety)
  • No sustainable sourcing procedures (service-oriented organization)
  • No product reclamation processes (no manufacturing activities)
  • No Extended Producer Responsibility applicable
Principle 3: Employee Well-being
  • Employee benefits coverage: 39% with accident insurance, 100% maternity benefits for females
  • Retirement benefits: PF (99% coverage), Gratuity (100%), ESI (80%)
  • Equal opportunity policy: Yes (http://www.radiantcashservices.com/wp-content/uploads/2023/08/Equal-Opportunity-Policy.pdf)
  • Parental leave return rate: 100% for females, retention rate: 81%
  • Grievance mechanism: Available for permanent employees
  • Union membership: 4% of employees (103 out of 2,641)
  • Training: 86% employees received health/safety and skill upgradation training
  • Performance reviews: 61% employees received reviews (55% male, 90% female)
  • Safety incidents: 2 recordable work-related injuries, no fatalities
Principle 4: Stakeholder Responsiveness
  • Stakeholder engagement processes in place for employees, customers, investors, value chain partners, and communities
  • Regular engagement through multiple channels including email, SMS, meetings, website
Principle 5: Human Rights
  • Human rights training: 86% employees covered (2,275 out of 2,641)
  • Minimum wage compliance: 72% male employees above minimum wage, 81% female employees above minimum wage
  • Median remuneration: BoD ₹10.37M (male), ₹3.60M (female); KMP ₹4.20M (male), ₹3.60M (female); Other employees ₹0.25M (male), ₹0.22M (female)
  • Female wages: 15% of total wages
  • No human rights complaints received
  • No POSH complaints reported
Principle 6: Environmental Protection
  • Total energy consumption: 62,310 GJ (FY 2025-26) vs 61,335 GJ (FY 2024-25)
  • Energy intensity: 15.53 per rupee of turnover, 23.59 GJ/Full Time Employee
  • Air emissions: NOx 48,606.08 kg, SOx 20.15 kg, Particulate matter 2,558.21 kg
  • GHG emissions: Scope 1 - 4,365.06 metric tonnes CO2 equivalent, Scope 2 - 558.04 metric tonnes CO2 equivalent
  • Total emissions intensity: 1.23 metric tonnes CO2 equivalent/INR Million
  • No waste management system currently operational (planned for future)
  • Full compliance with environmental laws
Principle 7: Responsible Policy Influence
  • Industry affiliation: Cash Logistics Association (CLA)
  • No anti-competitive conduct issues
Principle 8: Inclusive Growth
  • MSME sourcing: 77% of input materials from MSMEs/small producers
  • 100% sourcing from within India
  • CSR activities through Radiant Foundation and other implementing agencies
Principle 9: Responsible Consumer Engagement
  • Customer complaint mechanism: Dedicated Customer Relations Team with defined TATs
  • 610 customer complaints received and resolved (service-related)
  • Cybersecurity policy: Yes (Information security policy approved by management)
  • No data breaches occurred

No material disclosures under the following sections:

  • Financial Results
  • Dividend Declaration
  • Board Meeting Outcomes
  • Auditor's Report
  • Disinvestment/Strategic Actions
  • Media Release/Investor Communication