Authority: Securities and Exchange Board of India (SEBI)
Order Date: Data reflects status as of September 30, 2026
Summary
This regulatory disclosure presents operational statistics for SEBI's Complaint Redressal System (SCORES) for the month of September 2026. The data shows that 6,210 complaints were pending as of August 31, 2026. During September 2026, the system received 6,233 new complaints and disposed of 5,934 complaints. This resulted in 6,509 complaints pending as of September 30, 2026.
The average resolution time taken by entities to provide Action Taken Reports (ATR) was 8 days during September 2026. For First Level Review complaints, the average resolution time to provide ATR was 4 days during the same period.
Pending complaints include those where entities and Designated Bodies have submitted their Action Taken Reports to investors within the stipulated time, but the complaints are kept pending to give investors opportunity to escalate in case of dissatisfaction.
The document also outlines the SCORES 2.0 workflow: complaints are automatically forwarded to entities, which have 21 days to submit ATR to investors. Investors can opt for 1st level review within 15 days if dissatisfied, during which complaints remain pending. If investors don't opt for review, complaints are disposed. For 2nd level review, SEBI takes up the complaint. Complaints are also treated as disposed if investors opt for Online Disputes Redressal (ODR) mechanism.
Topics: Investor Grievance Redressal, Regulatory Compliance, Complaint Management