Date: June 25, 2026

KMP / Board / Auditor Changes

Mr. Rakeshkumar Saini continues as Vice President- Legal, Company Secretary & Chief Compliance Officer (ACS No: 20257).

The CSR & ESGC Committee composition: Ms. Purvi Sheth (Chairperson), Mr. Mahesh Chhabria (Member), Mr. Kavindra Mishra (Member), Mr. Ravi Raheja (Member).

Board of Directors has 9 members with 2 women (22.22% representation). Key Management Personnel has 3 members with 0 women (0% representation).

Dividend Declaration or Non-Declaration

Not specified in this BRSR report.

Board Meeting Outcomes

Not specified in this BRSR report.

Financial Results

Not specified in this BRSR report.

Disinvestment / Strategic Actions

Not specified in this BRSR report.

Other Operational / Legal / Strategic Disclosures

Company Overview

  • Registered & Service Office: Umang Tower, 5th Floor, Mindspace, Off. Link Road, Malad (W), Mumbai 400 064
  • Paid-up Capital: ₹11.01 Crores
  • Turnover: ₹4,440.15 Crores (for CSR applicability)
  • Net Worth: ₹299.24 Crores (for CSR applicability)
  • Reporting Boundary: Standalone basis only for Shoppers Stop Limited

Business Activities

  • Main Activity: Retail trading (100% of turnover)
  • NIC Code: 477 (Fashion Retail Business)
  • Operations: 294 locations nationwide (113 Departmental stores, 66 Beauty stores, 84 INTUNE stores, 13 Airport stores, 12 Homestop stores, 5 Warehouses)
  • Markets: 23 Indian states, 0 international countries
  • Customer Types: Personal Shoppers, Digital Shoppers, Walk-in Customers

Employee Statistics

  • Total Employees: 9,684 (7,055 permanent + 2,629 other than permanent)
  • Gender Distribution: 69.5% male (6,732), 30.5% female (2,952)
  • Differently Abled Employees: 181 (155 male, 26 female)
  • Employee Turnover Rate: 50.9% overall (50.2% male, 52.3% female)
  • Training Coverage: 97.3% employees received training
  • Performance Reviews: 97.4% employees received performance reviews

Subsidiary Companies

1. Shoppers Stop Brands India Limited (Wholly owned subsidiary, 100% holding)

2. Shoppers' Stop.Com (India) Limited (Wholly owned subsidiary, 100% holding)

3. Global SS Beauty Brands Limited (Wholly owned subsidiary, 100% holding)

4. Gateway Multichannel Retail (India) Limited (Wholly owned subsidiary, 100% holding)

CSR Compliance

  • CSR Applicable: Yes (under Section 135 of Companies Act, 2013)
  • Turnover: ₹4,440.15 Crores
  • Net Worth: ₹299.24 Crores

Grievance Redressal

  • Customer Complaints FY25-26: 3,775 filed, 0 pending resolution
  • Customer Complaints FY24-25: 3,883 filed, 0 pending resolution
  • Complaints related to: Order status, Delivery status, Refund/Return/Exchange of purchase products, service issues, eligibility for promotional offers

Material Responsibility Issues

The company conducted its first Double Materiality Assessment identifying 16 material issues:

1. Data Privacy & Cybersecurity (Risk) - Negative financial implications

2. Customer Trust & Experience (Opportunity) - Positive financial implications

3. Human Capital Management (Opportunity) - Positive financial implications

4. Sustainable Supply Chain (Risk & Opportunity) - Negative/Positive financial implications

5. Strong & Transparent Governance (Opportunity) - Positive financial implications

6. Ethics & Compliance (Risk) - Negative financial implications

7. Water Management (Opportunity) - Positive financial implications

8. Product Quality & Safety (Opportunity) - Positive financial implications

9. Waste Reduction & Circular Solutions (Risk & Opportunity) - Negative/Positive financial implications

10. Human & Labour Rights (Risk) - Negative financial implications

11. Climate Impact and Emissions Management (Risk) - Negative financial implications

12. Safe & Healthy Workplaces (Risk) - Negative financial implications

13. Energy Management (Risk & Opportunity) - Negative/Positive financial implications

14. Enterprise Risk Management (Risk & Opportunity) - Negative/Positive financial implications

15. Diversity, Equity & Inclusion (Opportunity) - Positive financial implications

16. Community Impact (Opportunity) - Positive financial implications

Policy Framework

  • The entity has policies covering all 9 NGRBC Principles
  • All policies approved by the Board
  • Policies extend to value chain partners
  • Available at: https://corporate.shoppersstop.com/.investors/policies/

Energy Consumption

  • Total Energy Consumption: 266,873.74 GJ (FY25-26)
  • Electricity Consumption: 264,465.76 GJ (non-renewable)
  • Fuel Consumption: 2,390.50 GJ
  • Energy Intensity: 56.68 GJ/₹ Crore turnover

Water Management

  • Total Water Withdrawal: 193,727.89 kL (all from third-party/municipal sources)
  • Water Consumption: 193,727.89 kL
  • Water Discharge: 154,583.91 kL (80% of withdrawal as per CPCB guidelines)
  • Water Intensity: 41.15 kL/₹ Crore turnover

GHG Emissions

  • Scope 1 Emissions: 3,753.99 tCO2e
  • Scope 2 Emissions: 52,161.97 tCO2e
  • Total Emissions Intensity: 11.87 tCO2e/₹ Crore turnover
  • Scope 3 Emissions: 286,323.93 tCO2e (first-time disclosure)

Waste Management

  • Total Waste Generated: 463.66 metric tonnes (other non-hazardous waste)
  • Plastic Waste: 8.12 metric tonnes (FY24-25)
  • E-waste: 22.92 metric tonnes (FY24-25)
  • Waste Intensity: 0.09 MT/₹ Crore turnover

CSR Initiatives

Implemented through four thematic areas with implementing partners:

1. Skilling/Livelihood for Women and PwDs - Sambhav Foundation

2. Women Empowerment & Environmental Sustainability - IGRF with Respun

3. Sports/Paralympic Sports - IDCA

4. Livelihood for Persons with Disabilities - TRRAIN

Beneficiary Details

  • Beauty Therapist Program: 232 women trained, 167 placed (71% rate)
  • Women Empowerment: 142 women trained, 32,500 beneficiaries through upcycled items
  • Sports Program: 75 women athletes (PwDs) supported
  • PwD Livelihood: 400 PwDs trained, 283 placed (70.75% rate)

Sexual Harassment Complaints

  • FY25-26: 23 complaints filed, 2 pending resolution, 15 upheld
  • FY24-25: 22 complaints filed, 1 pending resolution, 16 upheld
  • Percentage of female employees: 0.99% (FY25-26), 1.03% (FY24-25)