Date: July 14, 2026

Products/Services

  • Main Business Activity: Financial service activities, other than Insurance (NIC Code: 64191)
  • Description: Banking, Treasury, Wholesale Banking, and other Banking Operations
  • % of Total Turnover: 100%

Operations

  • Number of Locations: 717 offices nationally (0 international)
  • Markets Served: 15 Indian states (0 international countries)
  • Export Contribution: Nil (not applicable to business nature)
  • Customer Base: Primarily microfinance segment, including MSME/SME, Agriculture and Allied Activities

Employees

  • Total Employees: 8,759
  • Permanent Employees: 8,574 (Male: 7,608, Female: 966)
  • Other than Permanent Employees: 185 (Male: 150, Female: 35)
  • Workers: 0 (No permanent or other than permanent workers)
  • Differently Abled Employees: 0
  • Gender Representation:
  • Board of Directors: 8 total, 1 female (12.50%)
  • Key Management Personnel: 4 total, 0 female (0.00%)
  • Employee Turnover Rate (Permanent Employees):
  • FY25-26: Male: 60.88%, Female: 68.67%, Total: 61.72%
  • FY24-25: Male: 61.15%, Female: 64.68%, Total: 61.51%
  • Prior Year: Male: 68.28%, Female: 67.64%, Total: 68.22%

Employee Benefits & Training

  • Well-being Measures Coverage (Permanent Employees):
  • Health Insurance: 100% (8,574 employees)
  • Accident Insurance: 100% (8,574 employees)
  • Maternity Benefits: 100% of eligible females (966 employees)
  • Paternity Benefits: 100% of eligible males (7,608 employees)
  • Day Care Facilities: 0%
  • Retirement Benefits:
  • PF: 100% coverage, deducted and deposited with authority
  • Gratuity: 100% coverage, deducted and deposited with authority
  • ESI: Not applicable
  • Training Coverage (FY25-26):
  • Health and Safety: 6,902 employees (78.80%)
  • Skill Upgradation: 7,756 employees (88.55%)
  • Performance Reviews: 8,574 employees (97.89%) underwent performance and career development reviews

Financials for CSR Applicability

  • CSR Applicable: Yes (as per section 135 of Companies Act, 2013)
  • Turnover: ₹25,199,667,398
  • Net Worth: ₹20,783,175,034

Complaints/Grievances

  • Communities: 0 complaints filed in FY25-26 and FY24-25
  • Investors: 0 complaints filed in FY25-26 and FY24-25
  • Shareholders: 0 complaints filed in FY25-26 and FY24-25
  • Employees and Workers: 0 complaints filed in FY25-26 and FY24-25
  • Customers: 16,494 complaints filed in FY25-26 (347 pending resolution); 11,804 complaints filed in FY24-25 (303 pending resolution)
  • Value Chain Partners: 0 complaints filed in FY25-26 and FY24-25
  • Remarks: The increase in customer complaints is attributed to the launch of multiple new digital banking products and significant expansion of the customer base coupled with increased digital adoption.

Material Responsible Business Conduct Issues

The Bank identified 22 material issues covering risks and opportunities across various principles:

1. Regulatory Compliance (Opportunity & Risk) - Positive/Negative financial implications

2. Financial Inclusion (Opportunity & Risk) - Positive/Negative financial implications

3. Transparency & Disclosure (Opportunity & Risk) - Positive/Negative financial implications

4. Corporate Governance & Ethics (Opportunity & Risk) - Positive/Negative financial implications

5. Economic Performance & Financial Capital (Opportunity & Risk) - Positive/Negative financial implications

6. Data Security (Opportunity & Risk) - Positive/Negative financial implications

7. Customer Privacy (Risk) - Negative financial implications

8. Customer Satisfaction (Opportunity & Risk) - Positive financial implications

9. Risk Management (Opportunity) - Positive financial implications

10. Lending Practices (Opportunity) - Positive financial implications

11. Consumption Emissions Reduction (Opportunity & Risk) - Positive/Negative financial implications

12. Employee Training & Development (Opportunity & Risk) - Positive/Negative financial implications

13. Community Engagement (Opportunity) - Positive financial implications

Governance & Leadership

  • Director Statement: Highlights commitment to responsible banking, expansion to new branches, increased energy consumption due to new offices, reduced water consumption through sensor-based fixtures, and increased investment in employee training.
  • Highest Authority for BR Implementation: Mr. Baskar Babu Ramachandran (DIN: 02303132), Managing Director & CEO
  • ESG Committee: Corporate Social Responsibility & ESG Committee exists for sustainability-related decisions
  • Policy Review: Committee of the Board reviews compliance with statutory requirements annually
  • External Assessment: No independent assessment/evaluation of policies by external agency

Principle-wise Performance Disclosures

Principle 1 (Ethical, Transparent, Accountable)
  • Training Coverage: 50.00% of persons covered by awareness programs
  • Penalties/Fines: ₹200,000 penalty from Public Debt Office, Reserve Bank of India for SGL bouncing (appeal preferred)
  • Anti-corruption Policy: Yes, Code of Conduct covers all employees
  • Disciplinary Actions: 0 Directors/KMPs/employees/workers against whom action was taken for bribery/corruption
  • Conflict of Interest: 0 complaints received
  • Accounts Payable Days: 2.63 days (FY25-26), 2.86 days (FY24-25)
Principle 3 (Employee Well-being)
  • Parental Leave: Return to work and retention rates at 100% for all permanent employees who took parental leave
  • Grievance Mechanism: Available for all employee categories
  • Union Membership: 0 employees part of associations/unions
  • Safety Incidents: 0 lost time injuries, recordable injuries, fatalities, high consequence injuries, or permanent disabilities
  • Safety Measures: CCTV cameras, fire extinguishers, mock drills, enhanced medical cover, health check-ups, webinars on health/nutrition
Principle 5 (Human Rights)
  • Human Rights Training: 100% of employees covered (8,759 employees)
  • Minimum Wage Compliance: 35.74% of permanent employees paid at or above minimum wage (3,064 employees)
  • Median Remuneration:
  • Board of Directors: Male ₹1,850,000, Female ₹2,060,000
  • KMP: Male ₹16,000,000, Female ₹0
  • Other Employees: Male ₹336,475, Female ₹342,227
  • Gender Wage Ratio: Females received 11.43% of gross wages (FY25-26)
  • Human Rights Focal Point: Not yet constituted (in process)
  • Complaints: 0 complaints across all human rights categories (sexual harassment, discrimination, child labor, forced labor, wages)
  • POSH Complaints: 0 complaints in FY25-26 (1 complaint in FY24-25, 0% upheld)
Principle 6 (Environmental Protection)
  • Energy Consumption:
  • Total: 9,839.24 GJ (FY25-26), 8,360.43 GJ (FY24-25)
  • All from non-renewable sources (electricity)
  • Intensity: 3.90 GJ/₹Crore turnover, 1.15 GJ per FTE
  • Water Management:
  • Total withdrawal: 110,692.95 KL (FY25-26), 285,472.00 KL (FY24-25)
  • 100% from third-party sources
  • Intensity: 8.35 KL/₹Crore turnover, 11.90 KL per FTE
  • Reduction attributed to sensor-based taps replacing manual taps
  • GHG Emissions:
  • Scope 1: 0 tCO2e
  • Scope 2: 1,948.71 tCO2e (FY25-26), 1,662.79 tCO2e (FY24-25)
  • Intensity: 0.1470 tCO2e/₹rupee turnover, 0.23 tCO2e per FTE
  • Waste Management: 0 waste generated across all categories (plastic, e-waste, hazardous, etc.)
  • Environmental Compliance: No non-compliances with environmental laws
Principle 9 (Consumer Responsibility)
  • Consumer Complaints (FY25-26):
  • Data Privacy: 0 complaints
  • Advertising: 56 complaints (0 pending)
  • Cyber-security: 26 complaints (0 pending)
  • Delivery of Essential Services: 8,034 complaints (110 pending)
  • Restrictive/Unfair Trade Practices: 0 complaints
  • Miscellaneous: 8,378 complaints (237 pending)
  • Product Recalls: 0 instances of voluntary or forced recalls
  • Cyber Security Framework: Yes, internal policy established
  • Data Breaches: 0 instances of data breaches