Date: 14th August, 2026

General Company Information

  • Corporate Address: Plot No. 40, Sector 44, Gurugram, Haryana - 122002
  • Contact: investor_contact@whirlpool.in, 02138-660190
  • Financial Year: April 01, 2025 to March 31, 2026
  • Listed on: BSE Limited and National Stock Exchange of India Limited
  • Paid-up Capital: INR 12,687 Lacs
  • BRSR Contact: Ms. Sweta Srivastava, Company Secretary and Compliance Officer, 0124-3591300, compliance_officer@whirlpool.in

Reporting Boundary and Assurance

  • Reporting Basis: Standalone (only for the entity)
  • Reporting Boundary: 3 manufacturing plants of the Company (offices and warehouses excluded)
  • Assurance Provider: Adwin Advisory Services Private Limited
  • Assurance Type: Reasonable Assurance
  • Assurance Coverage: BRSR Core disclosures only for three manufacturing plants at Faridabad, Pune and Puducherry

Business Activities and Products

  • Main Activity: Manufacturing, trading, and distribution of consumer durables and providing comprehensive after-sales service
  • Turnover Contribution: 96% of total turnover
  • Product-wise Turnover Contribution:
  • Refrigerators: 52% (NIC Code 27501)
  • Washing Machine: 29% (NIC Code 27501)
  • Air Conditioner: 11% (NIC Code 27509)

Operations and Markets

  • Number of Locations:
  • National: 3 plants + 81 offices/warehouses = 84 total
  • International: 1 office
  • Markets Served:
  • National: 28 States, 7 Union Territories
  • International: 11 Countries
  • Export Contribution: 3% of total turnover
  • Customer Base: Households and individuals through omni-channel distribution framework

Employee Statistics (as at end of FY 2025-26)

Employees and Workers

  • Total Employees: 11,047
  • Permanent: 1,524 (Male: 1,284, Female: 240)
  • Other than Permanent: 9,523 (Male: 8,329, Female: 1,194)
  • Total Workers: 5,563
  • Permanent: 552 (Male: 541, Female: 11)
  • Other than Permanent: 5,011 (Male: 3,673, Female: 1,338)

Differently Abled Personnel

  • Differently Abled Employees: 1 (Male: 1, Female: 0)
  • Differently Abled Workers: 5 (Male: 2, Female: 3)

Gender Representation

  • Board of Directors: 7 total, 1 female (14%)
  • Key Management Personnel: 4 total, 1 female (25%)

Turnover Rates (FY 2025-26)

  • Permanent Employees: 18% overall (Male: 18%, Female: 15%)
  • Permanent Workers: 11% overall (Male: 11%, Female: 0%)

Subsidiary Information

  • Elica PB Whirlpool Kitchen Appliances Private Limited: 100% Subsidiary Company
  • Does not participate in Business Responsibility initiatives of listed entity

CSR Details

  • CSR Applicable: Yes (Section 135 of Companies Act, 2013)
  • Turnover: INR 7,474 Cr
  • Net Worth: INR 3,664 Cr
  • CSR Focus: Water Project across factory locations and corporate office
  • CSR Policy: Available at www.india.whirlpool.in

Complaints/Grievances (FY 2025-26)

  • Shareholders: 12 complaints filed, 0 pending
  • Employees and Workers: 8 complaints filed, 1 pending
  • Customers: 215,961 complaints filed (includes product repair/service), 19,337 pending
  • Value Chain Partners: 0 complaints filed, 0 pending
  • Others: 1 complaint filed, 0 pending

Material Responsibility Issues

The company identified 7 material issues with risk/opportunity assessment:

1. Climate Change (Risk)

2. Circular Economy (Opportunity)

3. Product Stewardship (Opportunity)

4. Waste Management (Risk)

5. Responsible Sourcing (Opportunity)

6. Inclusion and Diversity (Opportunity)

7. Sustainable Operations (Opportunity)

Policy Framework

The company has policies covering all 9 NGRBC Principles including:

  • Integrity Manual (Code of Ethics)
  • Code of Conduct for Board and Senior Management
  • Supplier Code of Conduct
  • Equal Opportunity Policy
  • Anti Harassment and Anti Discrimination Policy
  • CSR Policy
  • Whistleblower Policy

Performance Highlights

Principle 1: Ethics, Transparency & Accountability

  • 4 awareness programmes on Ethics, Governance covering 100% personnel
  • 2 training sessions on all principles covering 100% personnel
  • 170 awareness sessions covering 96.72% personnel
  • 55 training sessions covering 92.93% personnel
  • Total penalties: INR 426.94 lakhs (GST matters), INR 9.02 lakhs (documentation issues), INR 1.00 lakh (Legal Metrology)

Principle 2: Sustainable & Safe Goods/Services

  • R&D Investment in environmental/social improvements: 46% of total R&D
  • Capex Investment in environmental/social improvements: 48% of total capex
  • Sustainable Sourcing: 96% of inputs sourced sustainably
  • EPR Compliance: 71,067 MT e-waste and 5,857 MT plastic waste recycled

Principle 3: Employee Well-being

  • Health Insurance: 100% coverage for all employees and workers
  • Accident Insurance: 100% coverage for all employees and workers
  • Maternity Benefits: 100% coverage for eligible female employees/workers
  • Retirement Benefits: 100% coverage for PF and Gratuity for eligible personnel
  • Training Coverage: 46% employees received safety training, 91% received skill upgradation training

Principle 4: Stakeholder Responsiveness

  • Comprehensive stakeholder engagement framework covering 7 stakeholder groups
  • Regular engagement through multiple channels including direct connect, townhalls, surveys, meetings

Principle 5: Human Rights

  • Human Rights Training: 71.58% permanent employees, 61% permanent workers
  • Minimum Wage Compliance: 100% employees paid at or above minimum wage
  • Median Remuneration:
  • Board Directors: Male INR 55.38L, Female INR 57.50L
  • KMP: Male INR 299L, Female INR 98L
  • Other Employees: Male INR 17.0L, Female INR 13.8L
  • Workers: Male INR 9.4L, Female INR 6.0L

Principle 6: Environmental Protection

  • Energy Consumption:
  • Renewable: 35,489 GJ
  • Non-renewable: 146,495 GJ
  • Total: 181,984 GJ
  • Intensity: 0.0000024 GJ/INR revenue
  • Water Management:
  • Withdrawal: 167,057 KL (Groundwater: 52,485 KL, Third-party: 114,572 KL)
  • Consumption: 163,548 KL
  • Discharge: 3,509 KL (treated)
  • GHG Emissions:
  • Scope 1 & 2: 22,341 Metric tonnes CO2 equivalent
  • Intensity: 0.0000003 Metric tonnes CO2 equivalent/INR revenue
  • Waste Management:
  • Total Waste Generated: 14,414 MT
  • Waste Recovery: 14,326 MT (99.4% recovery rate)
  • Waste Disposed: 88.2 MT

Principle 7: Responsible Policy Influence

  • Affiliated with 7 trade and industry associations
  • CEAMA, FICCI, RAMA, CII among key affiliations

Principle 8: Inclusive Growth

  • MSME Sourcing: 17% of inputs by value from MSMEs/small producers
  • Domestic Sourcing: 86% of inputs from within India
  • Job Creation: 79.89% wage cost in metropolitan areas, 9.60% in semi-urban, 10.33% in urban, 0.18% in rural

Principle 9: Consumer Responsibility

  • Consumer Complaint Resolution: 215,961 complaints received, 19,337 pending
  • Product Information: 100% products carry environmental/social information, safe usage instructions, and recycling/disposal information

Assurance Conclusion

Adwin Advisory Services Private Limited provided reasonable assurance on BRSR Core disclosures for the three manufacturing plants, concluding that the disclosures are prepared in all material respects in accordance with applicable BRSR Core reporting criteria.