Headline
ESIC Launches Centralized Online Patient Feedback System Across Hospitals and Dispensaries to Ensure Patient-Centric Healthcare
Extracted Data Points
- The Employees' State Insurance Corporation (ESIC) under Ministry of Labour & Employment has launched a comprehensive Centralized Online Patient Feedback System
- System is implemented across all ESIC Hospitals and Dispensaries nationwide
- Beneficiaries can provide feedback on three critical service parameters: cleanliness of facility, behavior of medical staff, and availability of requisite medicines
- Multiple feedback channels available: Automated SMS Links sent immediately after availing services through ESIC HIS (Dhanwantri) Module, On-Site QR Codes displayed at OPDs and hospital locations, and official ESIC website portal
- System features OTP verification process for real-time validation of IP details
- System includes strict mechanisms for duplicate feedback prevention
- Platform provides comprehensive multilingual support
- Real-time performance monitoring through role-based digital dashboards at three administrative tiers: Headquarters Level, Regional Offices Level, and Local ESI Health Facilities Level
- System automatically flags any service ratings below 3 for immediate corrective action
- Platform supports performance ranking of all healthcare facilities
- This initiative is part of ESIC's core mission with the mandate: "ESIC - Committed to Better Healthcare"