The Department of Posts has launched upgraded versions of its Dak MITRA and Dak Sewa mobile applications and inaugurated 14 renovated Post Office buildings across India as part of its comprehensive digital and infrastructure modernization program. The initiatives were launched by Union Minister of Communications Shri Jyotiraditya M. Scindia and Union Minister of State for Communications Dr. Chandra Sekhar Pemmasani on August 24, 2026, aligning with the vision of Viksit Bharat 2047 under Prime Minister Narendra Modi's leadership.
The upgraded Dak MITRA (Mobile Interface for Transactions & Rural Assistance) application serves as a unified operational platform for more than 1.4 lakh Branch Post Offices. Developed indigenously by the Centre for Excellence in Postal Technology (CEPT) under the Advanced Postal Technology platform as part of DoP IT 2.0 Modernization, the Android-based application enables Branch Postmasters to undertake paperless real-time transactions including mail booking, OTP-based doorstep delivery, Core Banking Services, insurance services, Aadhaar-based biometric e-KYC, cash deposits and withdrawals, and PLI/RPLI premium collection at doorstep.
The Dak Sewa App provides citizens with 24x7 access to postal services including tracking, booking, complaints, Post Office and PIN code locators, and financial calculators. The application supports 23 Indian languages through BHASHINI integration, significantly enhancing accessibility for diverse linguistic populations across the country.
Concurrently, the Department is modernizing Post Office infrastructure in collaboration with the School of Planning and Architecture (SPA), New Delhi, using a Design Manual focused on functionality, accessibility, operational efficiency, and enhanced customer experience. The manual follows four core principles: identity as a public service, citizen-centric service delivery, future readiness through technology and innovation, and standardization with flexibility for local adaptation. It employs a five-zone spatial framework comprising Urban Interface Zone, Open Access Forecourt, Open Access Services, Service and Transaction Zone, and Staff Zones.
As part of the Proof of Concept, 40 Post Offices across 17 States were identified for transformation according to the SPA Design Manual. Twenty-seven Post Offices have been completed, with four previously inaugurated and 14 additional ones inaugurated on August 24, 2026. The remaining Post Offices in the initial phase are targeted for completion by August 31, 2026. Based on this experience, the Department plans to extend the program to an additional 60 Post Offices during the current financial year.
The 14 newly inaugurated Post Offices are located at Patliputra (Bihar), Vasant Kunj (Delhi), Sector-56 Gurugram (Haryana), Kakurgachi (Kolkata), Vidisha and Sanchi (Madhya Pradesh), Shillong (Meghalaya), Kandivali West (Mumbai), Shankar Nagar and Ayodhya Nagar (Nagpur), Nirala Nagar, Gomti Nagar and Indira Nagar (Lucknow), and Prayagraj. These renovated facilities feature distinctive India Post identity, improved signage, citizen-centric layouts, dedicated service areas, and technology-enabled facilities including 24x7 Sewa facilities, ATMs, after-hours booking, and smart parcel services where feasible.
Together, these initiatives strengthen last-mile service delivery, improve accessibility and efficiency, and advance India Post's transformation into a modern, technology-enabled institution that combines its traditional trust and service ethos with digital capabilities, supporting the broader goals of Digital India, Aatmanirbhar Bharat, and Viksit Bharat.