Date: October 16, 2026

Financial Results (Standalone & Consolidated)

Consolidated Performance Q2 FY27:

  • Net Transaction Value (NTV): ₹1,432 Cr, up 39% YoY
  • Revenue from Operations: ₹537 Cr, up 41% YoY
  • Orders delivered: 15.1 million, up 103% YoY
  • Annual transacting users: ~10 million, up 35% YoY
  • Adjusted EBITDA: ₹(144) Cr
  • Adjusted EBITDA (Ex InstaHelp): ₹30 Cr, up 213% YoY
  • Profit After Tax: ₹(182) Cr
  • Cash & treasury investments: ₹1,901 Cr as of September 30, 2026

Segment Performance:

India Consumer Services (Ex InstaHelp):

  • NTV: ₹963 Cr, up 26.3% YoY
  • Revenue: ₹336 Cr, up 28% YoY
  • Adjusted EBITDA: ₹34 Cr (3.5% of NTV), up 85% YoY
  • Contribution margin: 22.0%, up 132 bps YoY
  • Monthly active service partners: 57,455, up 16.1% YoY
  • Annual transacting users: ~8.6 million, up 22.4% YoY

International (Ex KSA):

  • NTV: ₹267 Cr, up 66% YoY (52% constant currency)
  • Revenue: ₹75 Cr, up 82% YoY (66% constant currency)
  • Adjusted EBITDA margin: 2.0%, up 190 bps YoY

KSA Joint Venture (Yammak):

  • NTV: ₹93 Cr, up 153% YoY
  • Revenue: ₹81 Cr, up 155% YoY
  • Adjusted EBITDA: ₹(16) Cr, improved from ₹(20) Cr YoY
  • Share of loss from JV: ₹(8) Cr

Native:

  • NTV: ₹132 Cr, up 35% YoY
  • Revenue: ₹105 Cr, up 40% YoY
  • Adjusted EBITDA loss: ₹(9) Cr
  • Loss margin: (6.8)% of NTV, improved 220 bps YoY

InstaHelp:

  • NTV: ₹71 Cr, up 34% QoQ
  • Fulfilled orders: 6.2 million, up 63% QoQ
  • Net Order Value: ₹114, down from ₹138 in Q1
  • Adjusted EBITDA loss: ₹(174) Cr
  • Loss per order: ₹(279), improved from ₹(346) in Q1

Board Meeting Outcomes

The Board has approved raising fresh capital up to ₹2,500 Cr (subject to shareholder approval). The purpose is strategic flexibility to invest across all business segments, cement leadership in InstaHelp, and pursue inorganic opportunities selectively.

Dividend Declaration or Non-Declaration

Not Specified

KMP / Board / Auditor Changes

Company Secretary and Compliance Officer: Sonali Singh (Membership No.: A26585) signed the regulatory filing digitally on October 16, 2026.

Disinvestment / Strategic Actions

Not Specified

Key Business Highlights:

  • Consolidated NTV has grown ~40% YoY for three straight quarters
  • New user acquisition up 46% YoY over past three quarters
  • Tier 2 cities grew ~37% YoY, emerging as second growth engine
  • International grew 66% YoY
  • InstaHelp became meaningful acquisition channel - 45% of new users in co-located markets come through it

Financial Targets:

  • Adjusted EBITDA breakeven by Q3 FY28
  • Adjusted EBITDA of ₹1,000 Cr by FY31

AI Initiatives:

  • Voice AI platform handled 14.3 million minutes in Q2 FY27
  • AI resolves 90% of customer queries and 80% of partner voice queries
  • 100% of service delivery images audited in real-time via AI
  • 83% of RO refresh sales happen with no human contact
  • 90+% of code written by AI, doubling developer productivity

Partner Enablement:

  • Average partner earnings: ₹30,708 per month in hand (H1 FY27)
  • Top 5% partners earned ₹56,731 per month
  • Partnership with HDFC Pension for NPS Platform Workers Model
  • ₹10 lakh free accidental life and disability cover for partners
  • ~1,700 insurance claims processed amounting to over ₹5 Cr in past 12 months

Other Operational / Legal / Strategic Disclosures

Cash Flow Highlights:

  • Cash & treasury investments: ₹1,901 Cr as of September 30, 2026
  • Core business (ex-InstaHelp) generated ₹119 Cr Adjusted EBITDA over past nine months
  • Free Cash Flow: ₹(146) Cr in Q2 FY27

Geographic Expansion:

  • Tier 2 cities (beyond Top 8) growing ~37% YoY
  • International operations in UAE, Singapore, and KSA (joint venture)

Product Development:

  • Board granted in-principle approval to explore residential air conditioners as new category under Native
  • Recent premium launches: RO Water Purifier M3 PRO and Native Lock Ultra