Parliamentary Q&A reveals CPGRAMS processed ~6 lakh grievances from Jan 2025-Feb 2026, with 69.8% rated satisfactory.
Government reforms reduced grievance resolution timeline from 30 to 21 days, mandating dedicated grievance cells and root cause analysis.
Annexures provide 10-year ministry, state, and year-wise grievance data, with top ministries being Labour, Financial Services, and Railways.