CPGRAMS achieved 69.8% satisfactory resolution rate from 600,000 grievances between January 2025 and February 2026.
Grievance redressal timeline reduced from 30 days to 21 days under August 2024 comprehensive guidelines.
Department of Financial Services (Banking Division) handled highest volume with 1.5 million grievances over ten years.
Uttar Pradesh government received over 2 million grievances, the highest among states from 2016-2026.