The Department of Administrative Reforms and Public Grievances (DARPG) released its 50th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States and Union Territories for September 2026. The report provides detailed analysis of public grievance types, categories, and disposal patterns across Indian states and UTs.
In September 2026, the system received 99,134 public grievance cases and successfully redressed 115,168 cases, representing the highest disposal rate for the year. Uttar Pradesh recorded the highest number of disposals with 45,970 cases, followed by Andhra Pradesh with 8,340 cases and Haryana with 6,437 cases. As of September 30, 2026, the total pendency of public grievance cases stood at 237,128 across all states and UTs, showing a 6.3% decrease compared to August 2026. Twenty-three states/UTs currently have more than 1,000 pending cases each.
The system saw 92,822 new user registrations in September 2026, with Uttar Pradesh contributing the highest registrations at 15,742. Feedback collection totaled 187,362 responses through call center and online channels, with 75,568 feedbacks specifically collected from states/UTs.
CPGRAMS integration with Common Service Centres has expanded to over 500,000 centers associated with 250,000 Village Level Entrepreneurs. In September 2026, 12,996 grievances were registered through CSCs, with Karnataka accounting for 54% of these CSC-registered grievances.
Under the Sevottam Scheme training program, 1,312 training courses have been completed over the last five financial years (FY2022-23 to FY2026-27), training approximately 43,738 officers. The year-wise breakdown shows 280 courses training 8,496 officers in FY2022-23, 236 courses training 8,477 officers in FY2023-24, 319 courses training 10,881 officers in FY2024-25, 331 courses training 10,887 officers in FY2025-26, and 146 courses training 4,997 officers in FY2026-27 (up to September 30, 2026).
Key operational highlights include a review meeting with states/UTs conducted on September 24, 2026, to assess grievance redressal performance against service delivery benchmarks, and West Bengal achieving full integration with the CPGRAMS portal on September 22, 2026.