The Department of Administrative Reforms and Public Grievances (DARPG) released its 50th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States and Union Territories for September 2026. The report provides detailed analysis of public grievance types, categories, and disposal patterns across Indian states and UTs.
In September 2026, the system received 99,134 public grievance cases and successfully redressed 115,168 cases, representing the highest monthly disposal rate of the year. Uttar Pradesh recorded the highest number of disposals with 45,970 cases, followed by Andhra Pradesh (8,340 cases) and Haryana (6,437 cases). As of 30th September 2026, the total pendency of public grievance cases stood at 237,128 across all states and UTs, showing an approximate 6.3% decrease from the pendency recorded in August 2026. Currently, 23 states/UTs have more than 1,000 pending cases each.
The report noted significant user engagement with 92,822 new users registering on CPGRAMS in September 2026, with Uttar Pradesh contributing the highest registrations (15,742). The system collected 187,362 feedback instances through call centers and online channels, with 75,568 feedbacks coming specifically from states and UTs.
Through Common Service Centers, which have been integrated with CPGRAMS and are available at over 500,000 locations involving 250,000 Village Level Entrepreneurs, a total of 12,996 grievances were registered in September 2026. Karnataka received the highest proportion of these CSC-registered grievances, constituting 54% of the total.
Under the Sevottam Scheme training program, between FY 2022-23 and FY 2026-27 (till 30th September), a total of 1,312 training courses have been completed, training approximately 43,738 officers. The yearly breakdown shows: 280 courses training 8,496 officers in 2022-23; 236 courses training 8,477 officers in 2023-24; 319 courses training 10,881 officers in 2024-25; 331 courses training 10,887 officers in 2025-26; and 146 courses training 4,997 officers in 2026-27 (till 30th September).
Key operational developments include a review meeting conducted with states/UTs on 24th September 2026 to assess grievance redressal performance against service delivery benchmarks, and West Bengal achieving full integration with the CPGRAMS portal on 22nd September 2026.