The Department of Administrative Reforms and Public Grievances (DARPG) released its 53rd monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for September 2026, detailing the performance of Central Ministries and Departments in addressing public grievances.
In September 2026, Central Ministries/Departments redressed a total of 238,579 grievances while receiving 227,837 new cases, resulting in a pendency of 85,687 cases. The average grievance disposal time across Central Ministries/Departments for 2026 stood at 13 days, reflecting the efficiency of the 10-step CPGRAMS reform process adopted by DARPG to improve disposal quality and reduce timelines.
The platform saw 92,822 new user registrations in September 2026, with Uttar Pradesh accounting for the highest registrations at 17%. The system collected 187,362 feedbacks through call centers and online channels, with 111,794 specifically for Central Ministries/Departments. Through Common Service Centres integration, which connects over 5 lakh centers with 2.5 lakh Village Level Entrepreneurs, 12,996 grievances were registered in September.
The Review Meeting Module, operational since September 14, 2025, has facilitated 454 secretary-level review meetings as of September 30, 2026, with 27 meetings conducted in September alone. Key departments receiving the highest grievance volumes included Ministry of Labour and Employment (37,492 grievances), Department of Financial Services Banking Division (31,968 grievances), and Ministry of Railways Railway Board (9,914 grievances), collectively accounting for 35% of all grievances.
For appeals, the system received 48,653 appeals and disposed of 42,116 in September 2026, with a pendency of 23,230 appeals recorded. The Grievance Redressal Assessment and Index (GRAI) rankings for September 2026 showed Department of Posts, Department of Financial Services (Insurance Division), and Department of Telecommunications as top performers in Group A (≥500 grievances), while Ministry of Textiles, Ministry of Heavy Industries, and Ministry of Tourism led Group B (<500 grievances).