The Department of Pension and Pensioners' Welfare (DoPPW) successfully concluded Special Campaign 3, which ran from July 7 to August 31, 2026, achieving a 72% redressal rate for long-pending pension grievances. The campaign addressed 3,193 total cases, resolving 2,306 cases through coordinated efforts across 40 ministries and departments. During the preparatory phase, ministries identified 1,062 target cases plus 2,131 additional grievances pending for over one month on the CPENGRAMS portal.
Notably, the demographic distribution showed most resolved cases pertained to pensioners and family pensioners in rural areas, demonstrating the campaign's success in bridging the digital divide through online grievance redressal systems. The campaign included two mid-campaign review meetings and regular status updates to ensure progress.
Substantial financial settlements were achieved, including: ₹16.70 lakh family pension arrears to Ms. Jayalakshmi Karnan (from June 2013); ₹30 lakh disability pension arrears to Shri Idan Singh (from September 2016); ₹26.12 lakh war injury arrears to Sh. Kapur Singh (from January 2006); ₹19 lakh dual family pension arrears to Ms. Rukmani Nair (from September 2012); ₹18.57 lakh special family pension plus ₹12.60 lakh ex gratia arrears to Ms. Saranjit Kaur (from July 2008); ₹6.27 lakh family pension arrears to Ms. Sunaina Kumari (from March 2022); ₹10.66 lakh liberalized family pension arrears to Ms. Simarto (from January 1996); ₹37.40 lakh family pension difference arrears to Ms. Angoori Devi (from January 1996); ₹25.99 lakh time-barred service pension arrears to Sh. Ranjit Singh (October 2004-December 2023); and ₹30.15 lakh family pension arrears to Ms. Koranga Lakshmi (June 2011-February 2026).