The Ministry of Personnel, Public Grievances & Pensions provided a detailed update on the performance of India's public grievance redressal system in response to a parliamentary question. The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) has shown significant improvement in processing times, with the average redressal time in Central Ministries/Departments reducing from 32 days in 2021 to 13 days in 2026 (as of July 15, 2026), well within the prescribed 21-day timeline.
The government has established robust grievance redressal mechanisms across all Central and State Ministries/Departments/Organizations with continuous monitoring through periodic reviews to ensure timely resolution. While some complex cases involving inter-departmental consultations, legal proceedings, or detailed verification may occasionally exceed timelines, sustained efforts are made to minimize delays. A Review Meeting Module was operationalized in February 2025 to facilitate periodic review of grievance redressal by senior officers to closely monitor pendency.
The prescribed timeline for grievance redressal has evolved over time: 60 days until June 22, 2021; 45 days from June 23, 2021 to July 27, 2022; 30 days from July 28, 2022 to August 23, 2024; and 21 days effective from August 24, 2024. Ministry/Department-wise details of grievances disposed within timeline and pending beyond timeline during the last five years and current year were provided in Annexure-I tables.
This information was formally presented by Dr. Jitendra Singh, Minister of State (Independent Charge) for Science & Technology; Earth Sciences; and Minister of State for PMO; Personnel, Public Grievances and Pensions; Atomic Energy, Space in a written reply to the Rajya Sabha.