The National Highways Authority of India (NHAI) has taken strict disciplinary action against user fee collection agency M/s Riddhi Siddhi Associates. NHAI debarred the agency from participating in any ongoing or future tenders for a period of one month and imposed a financial penalty of ₹15 lakhs following confirmed misbehavior by the agency's personnel with road users at the Bijwasan Fee Plaza on NH-248BB on November 5, 2026.
Additionally, considering the gravity of the incident, NHAI issued a show cause notice proposing an extended debarment period of one year for both the agency and its owners/directors from future NHAI tender participation. The agency has been directed to complete the handover of the Bijwasan Fee Plaza to a new agency by November 14, 2026.
NHAI emphasized that according to the contract agreement, the user fee collection agency bears responsibility for ensuring proper conduct, discipline, and behavior of all personnel deployed at toll plazas. The authority stated this incident reflects a gross failure on the part of Riddhi Siddhi Associates to maintain discipline, provide proper supervision, and adhere to its contractual obligations. NHAI reiterated its commitment to ensuring a safe and secure commuting experience for all national highway users and maintains a zero-tolerance approach toward any form of misconduct or indiscipline at toll plazas.