DARPG Releases 53rd Monthly CPGRAMS Report for September 2026
The Department of Administrative Reforms and Public Grievances (DARPG) published its 53rd monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) performance for Central Ministries and Departments during September 2026. The report provides detailed analysis of public grievance types, categories, and disposal patterns as part of the 10-step CPGRAMS reform process aimed at improving disposal quality and reducing timelines.
Grievance Redressal Performance
In September 2026, Central Ministries/Departments received 227,837 public grievance cases through the CPGRAMS portal and successfully redressed 238,579 cases, maintaining the 51st consecutive month where monthly disposal exceeded 100,000 cases. The current pendency stands at 85,687 cases. The average grievance disposal time across Central Ministries/Departments for 2026 is reported as 13 days.
Department-Specific Grievance Distribution
Three key departments accounted for 35% of all grievances received in September 2026: the Ministry of Labour and Employment received 37,492 grievances, the Department of Financial Services (Banking Division) received 31,968 grievances, and the Ministry of Railways (Railway Board) received 9,914 grievances.
Appeals Processing
The report indicates that 48,653 appeals were received in September 2026, with 42,116 appeals disposed during the same period. The appeal pendency for September 2026 was recorded at 23,230 cases.
Grievance Redressal Assessment Index Rankings
For Group A departments (those with ≥500 grievances), the top performers in the Grievance Redressal Assessment & Index for September 2026 were Department of Posts, Department of Financial Services (Insurance Division), and Department of Telecommunications. In Group B (departments with <500 grievances), the top performers were Ministry of Textiles, Ministry of Heavy Industries, and Ministry of Tourism.
User Registration and Feedback Mechanisms
A total of 92,822 new users registered on CPGRAMS in September 2026 through various channels, with Uttar Pradesh accounting for the highest registrations at 17%. The system collected 187,362 feedback instances through call center and online channels, with 111,794 specifically for Central Ministries/Departments.
Common Service Centre Integration
CPGRAMS integration with Common Service Centres (CSCs) has expanded to over 500,000 CSCs associated with 250,000 Village Level Entrepreneurs. In September 2026, 12,996 grievances were registered through Common Service Centres across various states.
Review Meeting Module Implementation
The Review Meeting Module, operational since September 14, 2025, facilitates Secretary-level reviews of public grievances to enhance redressal efficiency and citizen satisfaction. As of September 30, 2026, a total of 454 review meetings have been conducted, with 27 meetings held specifically in September 2026.