The 2nd India-Malaysia Joint Working Group Meeting on Cooperation in Public Administration and Governance Reforms was held on August 18, 2026, co-chaired by Shri Puneet Yadav, Additional Secretary of DARPG, and Mr. Datuk Dr. Mohd Bakhari bin Ismail, Deputy Director General of Public Service (Development) of Malaysia. The meeting included senior officials from DARPG, Ministry of External Affairs, and India's High Commission in Kuala Lumpur.
The group reviewed progress since the first meeting held on November 13, 2024, confirming and adopting the minutes of the inaugural meeting. Both sides designated Points of Contact to facilitate coordination and implementation of agreed activities. The capacity-building cooperation under the Indian Technical and Economic Cooperation (ITEC) Programme was discussed, with Malaysia providing positive feedback on academic modules, institutional visits, and program coordination. Proposed capacity-building programs for 2026 and 2027 cohorts were discussed, with Malaysia welcoming specialized programs for senior officials.
The meeting featured an exchange of experiences on public sector modernization and governance reforms. Malaysia shared its public sector transformation approach based on People, Process and Technology with innovation as a key enabler, covering digital government, Artificial Intelligence, cloud services, shared digital infrastructure, cybersecurity, blockchain, data-driven decision-making, and connected government. India presented its Centralized Public Grievance Redressal and Monitoring System (CPGRAMS), described as the world's largest 24x7 digital citizen interface platform, and the AI-enabled voice chatbot 'Samadhan Didi' launched on May 30, 2026, which makes CPGRAMS more accessible and multilingual.
Malaysia presented an Action Plan for the Malaysia-India Governance Partnership: 2027-2029 Strategic Roadmap, laying the Governance & Implementation Framework and creating a three-year roadmap for implementation areas under the MoU. Both sides appreciated the support extended by DARPG, NCGG, and the High Commission of India, agreeing to identify concrete, practical, and outcome-oriented areas of cooperation with a shared commitment to deepen institutional engagement, knowledge sharing, and capacity building.